Why is the site not fetching the credits and still pointing to the old website, even after resetting...

This thread is resolved. Here is a description of the problem and solution.

Problem:
After cloning a website and resetting the WPML plugin and database on the new domain, the site is not fetching credits and still points to the old website.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'.
2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Select 'Get a key for this site'.
3. Complete the site key wizard in your WPML account and set it to 'Production site'.
4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account.
5. Assign the credits if necessary.
If it indicates that you have already registered the site, you may need to first delete the old site key in your WPML account.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Credits

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 2 weeks, 3 days ago.

Assisted by: Andrey.

Author	Posts
April 30, 2025 at 2:22 pm #16984045
azizf	Background of the issue: We have cloned one of our websites, hidden link, to a new domain: hidden link, which already had WPML configured. We reset both the WPML plugin and the database on the new site. Although I have added credits to this site, WordPress is still not reflecting or fetching the credits. Symptoms: The site is not fetching the credits and is still pointing to the old website, even after resetting WPML and the database. Questions: Why is the site not fetching the credits after resetting WPML and the database? Why is the site still pointing to the old website?
May 1, 2025 at 9:20 pm #16987412
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you try the following steps? 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. 5. Assign the credits if necessary. If it indicates that you have already registered site, you may need first to delete the old site key in the WPML account.