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Tagged: How to translate
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This topic contains 5 replies, has 2 voices.
Last updated by zsoltE-2 10 months, 2 weeks ago.
Assigned support staff: Marcos Vinicios Barreto.
Author | Posts |
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March 4, 2020 at 9:21 am #5614515 | |
zsoltE-2 |
Hi, Please tell me, what's went wrong. Screenshots attached: 1. Admin ->Appearance->Widget |
March 4, 2020 at 9:12 pm #5620293 | |
Marcos Vinicios Barreto Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Bahia (GMT-03:00) |
Hello, Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of site files and database before providing us access. Please, let me know if you need any additional details. Have a nice day. |
March 5, 2020 at 10:41 am #5624331 | |
zsoltE-2 |
Hi, I accidentaly gave you an access to my another site. Please provide me another private message to correct it. |
March 5, 2020 at 5:50 pm #5628739 | |
Marcos Vinicios Barreto Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Bahia (GMT-03:00) |
Hello, Thank you for the updates. The next reply is marked as private so you can safely send any access details. Thank you for your collaboration, have a nice day. |
March 6, 2020 at 1:22 pm #5635387 | |
Marcos Vinicios Barreto Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Bahia (GMT-03:00) |
Hello, Thank you for the provided details. I took a detailed look at your website and it seemed to be a simple cache issue, resaving the Tag Cloud widget from WordPress Dashboard > Appearance > Widgets solved the issue, as you can confirm at: hidden link. Please, let me know if you need any other assistance and clarifications, have a nice day. |
March 6, 2020 at 8:19 pm #5637497 | |
zsoltE-2 |
It works! |