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Last updated by Marcos Vinicios Barreto 7 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
March 1, 2019 at 4:18 pm #3262173

gabrieleG-19

Hello guys,

i'm trying to set the wpml plugin and translate my website, but until i turned it on it changed some setting of my website, like the header and the colors of the text.
(Solved with the button "unify theme option)

And after that, i tried to click on the british flag but it just redirected me to a 404 error page.

Actually now i need to understand how to put the british flag in my header and how to start translating the pages of my website..

Thank you in advance!

March 1, 2019 at 5:43 pm #3262606

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

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