wmpl currency

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has set up their site with WPML currency triggered by geo location using a MaxMind account. However, they are experiencing issues where shoppers see several items in their cart, but some items disappear during checkout. They suspect this is due to the currency setting by geo location. Additionally, the client is concerned about the WPML migration banner on their staging site, which was cloned from the production site, as they fear it might affect their live site.
Solution:
We recommend testing the issue on the staging site with only the essential plugins active: WPML, WooCommerce Multilingual (WCML), WooCommerce, and any other strictly required plugins. This approach will help determine if a third-party plugin is causing the issue. Regarding the WPML migration banner, you can safely mark the staging site as a copy, which will not affect your live site. If you do not plan to use translations on the staging site, you can skip the migration. However, if you need to test translations properly, such as updating original content and syncing translations, you should complete the migration process.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: Exception, WCML

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 1 month ago.

Assisted by: Andrey.

Author	Posts
May 5, 2026 at 4:07 pm #18014407
dupratS	we have set up our site with wpml currency to be triggered by geo location. we followed your set up and got the max mind account to connect the geo location functionality. However now we are experiencing shoppers buying several items that they see in their cart but when they head over to check out several of the items disappear. we believe this is the currency set by geo location that is causing this. in the mean time we have cloned the production site to the staging site so we can try and troubleshoot the site and solve things. but WPML is asking us start migration due to the "WPML detected a change in your site's URL" we don't want anything to get effects on the live site. so it scares us to "migrate" and we do not use auto translate. so can we skip that part? can you help with all these issues
May 5, 2026 at 4:18 pm #18014734
dupratS	disregard all the tickets after this one. I was trying to get fast AI help . I'm desperate for help . why isn't the AI help available? please reply to my ticket when a human can thanks you.
May 5, 2026 at 7:24 pm #18015194
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I recommend testing this issue on your staging site with only the following plugins active: * WPML * WooCommerce Multilingual (WCML) * WooCommerce * Any strictly required plugins This will help determine whether a third-party plugin is affecting the behavior. You can follow the WPML migration banner and mark the staging site as a copy. This will not affect your live site. If you don’t plan to use translations on the staging site, you can technically skip the migration. However, if you need to properly test translations (e.g., updating original content and syncing translations), you should complete the migration process.