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This topic contains 2 replies, has 1 voice.

Last updated by Andrey 4 days, 22 hours ago.

Assisted by: Andrey.

Author Posts
May 5, 2026 at 4:07 pm #18014407

dupratS

we have set up our site with wpml currency to be triggered by geo location. we followed your set up and got the max mind account to connect the geo location functionality. However now we are experiencing shoppers buying several items that they see in their cart but when they head over to check out several of the items disappear. we believe this is the currency set by geo location that is causing this.

in the mean time we have cloned the production site to the staging site so we can try and troubleshoot the site and solve things. but WPML is asking us start migration due to the "WPML detected a change in your site's URL" we don't want anything to get effects on the live site. so it scares us to "migrate" and we do not use auto translate. so can we skip that part?

can you help with all these issues

May 5, 2026 at 4:18 pm #18014734

dupratS

disregard all the tickets after this one. I was trying to get fast AI help . I'm desperate for help . why isn't the AI help available?

please reply to my ticket when a human can thanks you.

May 5, 2026 at 7:24 pm #18015194

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I recommend testing this issue on your staging site with only the following plugins active:

* WPML
* WooCommerce Multilingual (WCML)
* WooCommerce
* Any strictly required plugins

This will help determine whether a third-party plugin is affecting the behavior.

You can follow the WPML migration banner and mark the staging site as a copy. This will not affect your live site.

If you don’t plan to use translations on the staging site, you can technically skip the migration. However, if you need to properly test translations (e.g., updating original content and syncing translations), you should complete the migration process.