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This topic contains 5 replies, has 2 voices.

Last updated by barbaraS-6 1 week, 6 days ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 24, 2019 at 9:11 am #4629397

barbaraS-6

My site has four languages. The shop is only shown on one of them.

hidden link (ENGLISH) -> no shop content at all
hidden link (GERMAN)-> only a german warning that the shop is empty
hidden link (FRENCH) -> no shop content at all
hidden link (SPANISH) -> correct display of shop

We need a correct display of the shop on all different languages

September 24, 2019 at 7:26 pm #4633889

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

September 25, 2019 at 7:51 am #4636513

barbaraS-6

please enable the private box

September 25, 2019 at 5:55 pm #4641593

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Sorry, I think I missed the option when submiting the reply, the private reply is now enabled. Thank you for your patience, have a nice day.

September 30, 2019 at 6:30 pm #4667211

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took another look in your website and it seems the issue is gone, I confirmed all the shop pages are working properly. Can you please try these pages using another browser or using the browser incognito mode? Please, let me know the results, have a nice day.

September 30, 2019 at 7:31 pm #4667359

barbaraS-6

Hi Marco,

Indeed. I've checked and the site shows the pages even without incognito mode.
Amazing, but thanks for your assistance.