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Last updated by Carlos Rojas 2 weeks, 5 days ago.

Assigned support staff: Carlos Rojas.

Author Posts
October 1, 2019 at 12:27 am #4667819

janeO

on the product pages in our woocommerce store, there is a cart notice in the sidebar. If you switch to Chinese the cart notice correctly renders into Chinese But... if you then switch back that notice stays in Chinese even though the rest of the page changes back to English.

October 1, 2019 at 11:46 am #4671729

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Kind regards,
Carlos