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This topic contains 7 replies, has 2 voices.

Last updated by Marcel 2 months, 1 week ago.

Assigned support staff: Marcel.

Author Posts
August 3, 2019 at 3:56 pm #4334751

magdiA

woo commerce variation image doesn't appear in other language:

Link to a page where the issue can be seen:
hidden link

I expected to see the color as the attachment 1 (en version)

Instead, I got attachment 2 (ar version)

August 5, 2019 at 7:34 am #4338717

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Thank you for contacting WPML Support. I see you have a password protected Frontend. Could you please provide me with the login?

Does this happen only on the linked products or also on others?

Please let me know.
Best Marcel

August 5, 2019 at 10:32 am #4339835

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Thanks for the site access. I marked your answer as private, as this is a public forum.

"WooCommerce Variation Swatches" from RadiusTheme was not yet tested from our Compatibility Team. Could you please install the plugin on this Sandbox environment? hidden link

WPML / WooCommerce is already pre-configured.

Please let me know

Thanks

Best Marcel

August 5, 2019 at 10:56 am #4339979

magdiA

i add and activated the plugin on the sandbox you provided:

check this product: hidden link
you need to translate it to see the problem.

waiting your help, please

August 7, 2019 at 6:34 am #4352269

magdiA

I still didn't get any answer !!
Did you forgot me Sir ?

August 7, 2019 at 9:18 am #4353065

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Please excuse the delay. I am currently testing your problem and update you ASAP with the next steps.

Best Marcel

August 7, 2019 at 10:14 am #4353457

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I was able to confirm the test as bug. The image URL is getting lost on secondary languages. I informed our Compatibility Team about it. They will try to contact the author.

Please note that this process may take a while as it depends on how soon the author will reply to our efforts to contact him.

It would be great if you can also contact the author asking him to reply us. You could also refer them to our Go Global program so that we can help them make their product compatible with WPML.
https://wpml.org/documentation/theme-compatibility/go-global-program/
This may help expedite the process.

Best Marcel

August 7, 2019 at 1:20 pm #4355335

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

there is a workaround:

#1 Please open Products > Attributes > Configure terms >
#2 Switch on the top bar the language to "Arabic"
#3 Now you can add each term and add the image.

See hidden link

Is this a suitable solution for you?

Please let me know

Best Marcel

The topic ‘[Closed] woo commerce variation image doesn't appear in other language’ is closed to new replies.