This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
Tagged: Post-relationship
This topic contains 16 replies, has 3 voices.
Last updated by Yvette 2 years, 1 month ago.
Assigned support staff: Yvette.
Author | Posts |
---|---|
November 15, 2018 at 8:56 am | |
ryanW-5 |
I am trying to: Link to a page where the issue can be seen: I expected to see: Instead, I got: |
November 16, 2018 at 4:13 am #2912392 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Thank you for contacting WPML support. I'd be happy to assist you further on this issue. Could you please elaborate the issue a bit much? could you please provide me step to step details what you performed which resulted in the category not being shown? if you can attach screenshots that would be much helpful. Look forward to your reply. Thanks |
November 16, 2018 at 9:24 am #2912891 | |
ryanW-5 |
This is a duplicator of website, before the problem happen again. You can see that there show the category 'Vehicles (51)' . But the problem website don't show the category. Thumbnail: |
November 16, 2018 at 10:33 am #2913174 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, If you go to Dashboard->Product->Product Categories search for vehicles category, then you will see that there are 0 products with this category, I think this is the reason why the category is not showing at all. Since you mentioned you are unaware of any changes that might have created this problem, I think it will be most efficient to restore a backup if you have and keep monitoring the site to find out the step that created the issue. I would like to know if you do have a backup? Let me know if this helps. |
November 19, 2018 at 4:27 am #2918378 | |
ryanW-5 |
HI, But I want to know that why it is happened. |
November 19, 2018 at 5:52 am #2918409 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Once you save a product with the same category, it shows on the front-end, which is normal. The reason why it wasn't showing was that there were no any products under that category. I think the products lost it category from what you say, so I wanted to know if you are aware of the steps that created this problem? Do you have a backup file where the category was assigned properly? Look forward to your reply. Thanks |
November 19, 2018 at 8:11 am #2918534 | |
ryanW-5 |
There has many products with the category, now. |
November 19, 2018 at 8:23 am #2918558 | |
ryanW-5 |
product taxonomy: |
November 20, 2018 at 5:18 am #2921902 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I can see the issue, to further debug this issue, I would need to replicate your site on my localhost and perform further debugging, so, could you please provide me a backup of your wp-content (without uploads) as well as database backup so I can replicate your site on my localhost and perform further debugging. You can zip these files and upload to google drive later to share it with me. Look forward to your reply. Thanks |
November 20, 2018 at 10:59 am | |
November 21, 2018 at 11:15 am #2926357 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I installed your site on my localhost and after installing I disabled all non-wpml plugins and the page started to work properly, then after I started to enable the plugin one by one and enabled every plugin but the problem is not replicated anymore, so could you please follow the below steps one by one and let me know if this helps: 1) Could you please go to WPML-> Support ->Troubleshooting and click the below buttons and let me know if that helps: + Set Language information 2) Disable all non-related WPML plugins, and switch to default theme, check if issue exists, if not please enable plugins one by one to see which plugins is creating the issue for you. Look forward to your reply. Thanks |
November 22, 2018 at 10:01 am #2929783 | |
ryanW-5 |
hi~ I have try and disable all non-related WPML plugins, and include WPML. and switch to default theme The problem is still existing. But when I click the button the category [Scooters/Motorcycles] is also gone. please help me to check it, thank you. |
November 22, 2018 at 10:49 am #2930037 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I disabled/enabled WPML and you can see that those categories are showing there, could you please confirm it? Look forward to your reply. Thanks |
November 23, 2018 at 3:10 am #2932671 | |
ryanW-5 |
hi~ I have disabled WPML. hidden link And when I enabled WPML, the category still don't display. You can try it directly in hidden link because it is a test website. |
November 23, 2018 at 5:06 am #2932705 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, That's strange I try it again on your site and the steps that worked yesterday is not working anymore. I also tried to see the issue when WPML is disabled, and I can still see the issue, as you mentioned, those categories are not showing. I can see you are still using Enfold, could you please deactivate it and use default WordPress theme and see if that helps? Since the issue is happening without the WPML plugin too, I don't think it's WPML related issue, could you also contact the plugin developer and ask if they can help you with this issue? If they need some details from our side while debugging, you can ask for those details here, I will be happy to help. Kind Regards, |
The topic ‘[Closed] woo shop don't show all category’ is closed to new replies.