Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 -
- 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 -

Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 3 replies, has 1 voice.

Last updated by Shekhar Bhandari 3 months, 4 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
January 21, 2025 at 12:23 pm #16618383

mohammedA-191

Background of the issue:
I am trying to run a multilingual WooCommerce site, but some taxonomies are forced to be untranslatable. A plugin or the theme might be causing this issue.

Symptoms:
This is causing a problem when trying to run a multilingual WooCommerce site.

Questions:
How can I resolve the issue of taxonomies being forced to be untranslatable?
Should I contact WPML support and send a Duplicator copy of the site?

January 22, 2025 at 7:09 am #16621245

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, I recommend navigating to WPML > Settings > Taxonomies Translation and selecting the option that allows taxonomies to be translatable (click on the lock to unlock). This adjustment should remove the message about untranslatable taxonomies in wp-admin and resolve the issue.

Please let us know or we'll try our best to help you further on the matter.

Regards.

January 22, 2025 at 7:35 am #16621309

mohammedA-191

i remove all lock on Taxonomies Translation sitting page and nothing change the same message

and something i don't know to do it the checkout page with cartflows not translate well

January 22, 2025 at 8:54 am #16621553

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Lets focus on one issue at a time. I will check the message issues here, i suggest you to open a new ticket for the cartflows issue.

The message basically shows when some taxonomy preferences are changes, and to verify this, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

The topic ‘[Closed] woocommerce’ is closed to new replies.