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This topic contains 6 replies, has 2 voices.

Last updated by alexanderv-25 1 week, 4 days ago.

Assigned support staff: Mihai Apetrei.

Author Posts
October 6, 2019 at 6:40 pm #4703125

alexanderv-25

I am trying to: translate 2 words that I can translate in french and german, but not in english

Link to a page where the issue can be seen:see attachment

I expected to see:

Instead, I got:

October 7, 2019 at 4:10 pm #4709175

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please send me a link where I can see those strings from the screenshot?

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

October 8, 2019 at 10:57 am #4714489

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the extra information.

From what I can see, the attribute "Kleur" for example was created from under the Dutch language instead of being created from the English language.

The default language set in WPML is English so you need to make sure that everything is created first from under the English language flag that you can see at the top of the admin panel when you are in the backend.

If you switch that flag to another language and create items while being under another language than the default one that was set in WPML > Settings, issues like this can appear.

I hope that this helps you understand things better.

Please let me know how that goes.

Kind regards,
Mihai

October 8, 2019 at 12:10 pm #4714931

alexanderv-25

Hi,
I understand what you mean. That is my mistake indeed. Is there an easy way to fix this (and to set the English as the main language) or do I need to recreate the whole taxinomy again in english?

October 8, 2019 at 2:54 pm #4716479

alexanderv-25

Mihai,

I did find a way to work it out. This ticket can be closed. Thanks for your assistence!

October 9, 2019 at 5:21 am #4719583

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

No worries - you can recreate it, indeed and that should fix it - if it doesn't, please come back to us.

Can you please mark this ticket as resolved?

Kind regards,
Mihai

October 9, 2019 at 6:43 am #4719889

alexanderv-25

My issue is resolved now. Thank you!