woocommerce can't translate the description of products

Problem: The product description is not shown in the Translation Editor so I can't translate it. Solution: The cause of the issue is the use of mixed content inside the Description box. This happens when there are HTML code and shortcodes in the same content. To fix this you need to include the HTML code inside a visual builder element. Relevant Documentation: https://wpml.org/documentation/support/wpml-integration-with-page-builders-that-use-shortcodes/#an-important-note-about-mixed-content

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This topic contains 2 replies, has 2 voices.

Assigned support staff: Vincenzo.

Author	Posts
October 3, 2018 at 3:50 pm
armins-4	I am trying to: with translator managment don't see the description window, so i cant translate the description of the product. The big problem is, that on some products i can translate the description and on other products i dont see the "description" window Link to a page where the issue can be seen: hidden link I expected to see: Instead, I got: Bildschirmfoto-2018-10-03-um-17.34.51.jpg
October 3, 2018 at 4:23 pm #2785230
Vincenzo Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/London (GMT+00:00)	Hello, thank you for contacting WPML Support! The possible cause of the issue is the mixed content inside the Description box. From what I can see, there is HTML code and a shortcode in the same content. Can you please try to include the HTML code inside a Fusion builder element? Please let me know if this solves the issue or if you need further details. Thank you Related documentation: https://wpml.org/documentation/support/wpml-integration-with-page-builders-that-use-shortcodes/#an-important-note-about-mixed-content
October 4, 2018 at 5:51 am #2786472
armins-4	My issue is resolved now. Thank you!