Hi John,
I'm sorry for my late reply, it seems that this ticket was automatically closed by the system.
In any case, I re-opened it manually so we can keep working on it.
I just visited the site and the WPML plugins and Woocommerce plugin are still out of date. Could you update the outdated plugins and let me know if the issue persists after doing it?
Hello, what website have you visited actually? I am on my live site all translated and still I don't get emails correctly 🙁
Would you like a short video?
Hi John,
Thank you very much for the screencast shared.
I will escalate this ticket to our 2nd tier of support, but I before doing so I need to ask you to share the access credentials one more time, because I was using the credentials from the other ticket, but the other ticket was solved so the credentials were automatically removed.
I have set your next answer private so you can provide the credentials in a secure way.
Hi John,
Thank you very much for sharing the access credentials again.
I already escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at the issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
Our specialists in the 2nd tier of support solved this issue by following these steps:
- Update Woocommerce and WPML (I tested using DEV versions)
- Go to WPML > String Translator and search for the string
- Delete the string
- Go to Woocommerce > Settings > Email
- Modify the footer text then save
- Go to WPML > String Translator and search for the new string
- Translate the new footer string
- Now the footer was sent in the correct language (see screenshot)
Note: If it does not work at the first try, please also test with DEV versions.
Regarding the header, this is expected. The "new order" emails are always sent in the same language (admin language - in this case, English), regardless of the client language. It means that it's not possible to translate this string (e.g. New order from French client). You can set a unique header on Woocommerce > Settings > Emails > Email heading that will be used for orders in all languages.
