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This topic contains 3 replies, has 2 voices.

Last updated by Andreas W. 4 months, 2 weeks ago.

Assigned support staff: Andreas W..

Author Posts
June 5, 2019 at 12:10 pm #3960287

daveL-13

Good afternoon,
I try to translate the mails from woocommers but it stays in Dutch,

I can not figure out where it goes wrong can you help me.

June 6, 2019 at 2:22 am #3965017

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for contacting the WPML Support.

In cases when the e-mails are not translated automatically you should be able to translate them with our String Translation Plugin.
https://wpml.org/documentation/getting-started-guide/string-translation/

Are there only some string that ar enot translated or are the whole e-mails untranslated?

Also please verify at WooCommerce -> Status if you need to update any WooCommerce Templates. Those templates are saved inside the theme folder. You can find instruction iside the same Status section from WooCommerce.

Let me know if you need further assistance.

Kind regards
Andreas

June 6, 2019 at 7:37 am #3966597

daveL-13

good morning,

All translation is in it only he takes on 1 word the rest of the translation is not taken over. I also see nothing at the strings. nor do I have to update anything. so I don't get it.

June 6, 2019 at 5:31 pm #3971203

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please try to run the site in minimal setup to see if the issue persists?

Please disable any additional plugin that is not related to WPML and its add-ons. Then test using only WoooCommerce and WPML and our additional add-ons. If the issue disappears please start reactivating any plugins, or activate them in small groups. This way please verify at which points the issue appears again to indicate the plugin that is causing the issue.

Also please change to a default theme like TwentySeventeen to see if the issue might be theme related.

Further, you could enable the wp-debug feature to see if there are any current PHP errors given.

Add the following to your wp-config.php file:

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true);
define( 'WP_DEBUG_DISPLAY', false);

The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

If you open wp-config.php and that define statement is not there, you can add it right before this line:

/* That's all, stop editing! Happy blogging. */

You will be able to see errors on front end, backend and further find a complete report inside of your wp-content folder. Look for a debug.log file and provide me the results.

More information about how to activate this feature you can find here:
https://wpml.org/documentation/support/debugging-wpml/

Kind regards
Andreas

The topic ‘[Closed] woocommerce emails not translatet’ is closed to new replies.