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Last updated by Laura 2 months, 3 weeks ago.

Assigned support staff: Laura.

Author Posts
July 30, 2019 at 5:53 pm

mandlaS

My Issue still not resolved.

July 31, 2019 at 5:50 am #4311575

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

For the future, if you had already a previously opened ticket, please add a link to it.

So the issue here is that you get a message "the site is encountering technical difficulties"?

If this is the case, I'd ask you to please enable the WordPress debug log. This will allow us to see if any PHP errors are being produced. More Info: https://codex.wordpress.org/Debugging_in_WordPress Edit wp-config.php and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Browse to the page with the issue and/or reproduce the issue.

Locate the debug log in: /wp-content/debug.log

Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.

I would also need your WPML debug information. You can find it in:
WPML -> Support -> click on debug information link
Then you can copy/paste the text you see in the Debug box I'll enable for the next answer.
More information here: http://wpml.org/faq/provide-debug-information-faster-support/

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