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This topic contains 16 replies, has 4 voices.

Last updated by irene 5 years, 10 months ago.

Assigned support staff: Mihai.

Author Posts
November 13, 2013 at 3:51 pm #291790

irene

Hi, i am using wpml with woo commerce and have updated to wpml 3.0. When a user places an order, the order is processed but it doesn't keep the sizes and attributes/meta that a user can select when placing an order. So if you order shoes of size 38 then i receive the new order on the back office like it use to be but i cannot see the size of the specific order.

Do you have any idea what might be causing this?

Thanks

November 13, 2013 at 4:24 pm #291826

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+03:00)

Dear Irene,

Thank you for contacting to us !

Please upload a screenshot of your plugins page so we can confirm that the latest version of WPML plugins you are using.

Thanks,
Andrey

November 13, 2013 at 4:37 pm #291838

irene

Hi, i am not sure if should reply to the email or here so i am uploading them here as well.

thank you

November 13, 2013 at 4:55 pm #291856

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+03:00)

Dear Irene,

You need update your plugins.

Please make sure to use these plugin versions:
> WPML 3.0.1
> String Translation 2.0.1
> Translation Management 1.9.1
> WPML Media 2.1.1
> Woocommerce 2.0.19
> Woocommerce-Multilingual 3.0.1

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/#2

Please remember to backup your database first before you proceed! You can use a plugin for this if you like (search for WordPress backup plugins)

Let me know if the issue persists after the update has been done.

Thanks,
Andrey

November 14, 2013 at 9:03 am #292204

irene

Hi i have updated all the plugins, but the error remains.. Could you please help with this?

thanks

November 14, 2013 at 9:51 am #292243

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+03:00)

Dear Irene,

I will pass your ticket to our Woocommerce Multilingual support, please be patient, wait reply from them.
Soon they will in touch with you.

Thanks,
Andrey

November 14, 2013 at 9:53 am #292245

irene

Hi, ok thank you if you could please mark this as important since i cannot take orders from clients this way. Thanks

November 15, 2013 at 9:40 am #292921

Mihai

Hi Irene, is this happening with products in the default language? If not - are the attributes translated?

November 15, 2013 at 9:56 am #292936

irene

Hi, no this is happening in all languages. All of the attributes are correctly translated.

November 15, 2013 at 10:01 am #292945

Mihai

possible to add the steps you are taking to get to this?

What I do:
- created a variable product
- added attribute and two translated terms
- create the variations
- on the front end add one variation to cart
- go to cart
- got to checkout
- place order
- go to order in the admin -> attribute is there

same steps in both default and translated languages

November 15, 2013 at 10:16 am #292953

irene

Yes the same steps exactly. Only difference is that the attribute of the product does not show on the admin -> order page... It was working perfectly with last version. I didn't change anything except from updating to the latest WPML...

November 15, 2013 at 10:18 am #292954

Mihai

Do you have a dev site I could be looking at this to see the problem in action?

November 15, 2013 at 11:31 am #292998

irene

Hi, i have a dev site. Where should i send you the password and details?

November 19, 2013 at 1:31 pm #294752

Mihai

You can send at mihai@wpml.org or right here in the special form that you will see on this page.

November 20, 2013 at 9:41 am #295230

Alex.A

Hi Irene,
can you please pastle details to your dev site in special form on this page?