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This topic contains 11 replies, has 2 voices.

Last updated by Raja Mohammed 2 months, 1 week ago.

Assigned support staff: Raja Mohammed.

Author Posts
May 15, 2019 at 5:55 am

stepanb

I am trying to:
im using plugin: WooCommerce Order Status & Actions Manager - which should set the order status and in some cases send emails according to settings and order status reached.

Link to a page where the issue can be seen:
here is the dev site, you can experiment with it as you wish: hidden link

I expected to see:
after order (you can choose any of the payment or delivery type) should be send 2 emails, one to admin and one to the customer.
you can check what emails have been sent with WP MAIL LOG plugin installed

Instead, I got:
what i get is that the WooCommerce Order Status & Actions Manager is sending 1 email to admin and 4 same emails to the customer

I experimented and turned off all plugins, at the end, it turns out that the problem is appearing just when i turn on WPML Translation Management plugin...

I checked with Actuality Exensions - the plugin developer, but they send me back to you..
Can you please help me to resolve compatibility issue?
Thank you very much
stepan

May 15, 2019 at 12:23 pm #3816397

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

It seems like the plugin has some known issues https://wpml.org/plugin/woocommerce-order-status-manager-2/.

Please let me know a few information,
- Is it happening recently or after any update?
- Does it worked well before?
- Do you see any pattern or steps that we can follow to reproduce the issue?

To confirm your issue please upload the plugin to the sandbox site.

One Click Login: hidden link

Try to reproduce the error, WPML is installed please complete the setup.

Let me know once it is done, I will check and escalate if necessary

Kind regards
Raja

May 15, 2019 at 12:41 pm #3816531

stepanb

Hi, thank you for the reply..
here are answers to your questions:

- Is it happening recently or after any update?
its happening since i installed it for a first time

- Does it worked well before?
no, from the beginning there was this issue

- Do you see any pattern or steps that we can follow to reproduce the issue?
just put product to the basket and place the order..
you should see what emails are sent..

i installed the plugin to the sandbox, also installed WP Mail Log..
Now what you need to do is just place an order, checkout and in the WP Mail Log you can see sent emails by the system...
I tried and its sending a lot of emails..

let me please know if you need anything else

have a nice day
stepan

May 16, 2019 at 12:46 pm #3825939

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Stepan,

I beg your pardon the Plugin you have mentioned "WooCommerce Order Status & Actions Manager" is not in our compatibility list, I have wrongly checked this as WooCommerce Order Status manager plugin. Sorry for the confusion.

I have escalated the issue to the compatibility team, this does not guarantee that the issue would be solved unless the plugin author agrees to work with us, I would suggest you request the plugin Author to contact us directly through our go global program https://wpml.org/documentation/plugin-compatibility/go-global-program/

Kind regards
Raja

May 16, 2019 at 1:00 pm #3826085

stepanb

HI, thank you very much for your help,
i asked plugin author, but its not certain that he will do it...
so maybe i will find other plugin..
thank you again
have a nice day
stepan

May 16, 2019 at 1:01 pm #3826091

stepanb

My issue is resolved now. Thank you!

May 23, 2019 at 6:28 am #3871459

stepanb

Hello Raja, i got email from the plugin author,
you can write him and hopefully get those two plugin working together:

info@actualityextensions.com

have a nice day
stepan

August 2, 2019 at 5:10 am #4326883

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

HI,

Could you please install the latest copy of WooCommerce Order Status and Action plugin to the sandbox site. We are testing our latest and development version with the plugin

One Click Login: hidden link

Let me know once done.

Regards
Raja

August 2, 2019 at 6:47 am #4327259

stepanb

Hi,
idownloaded latest version from Themeforest and uploaded to Sandbox site you provided,
please, you can check it out

Have a nice day
stepan

August 2, 2019 at 9:40 am #4328603

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Stephan,

Thanks for your time. I am unable to reproduce the issue with the latest version of WooCommerce Multilingual 4.6.5 and WooCoomerce Order status and Actions plugin.

Please update the plugins to the latest in your live site check if the issue still persists.
I have reopened the ticket for better follow up.

Kind regards
Raja

August 5, 2019 at 4:46 am #4337839

stepanb

HI,
i tried on my live server, but unfortunately, im still getting 2 same emails to one address instead 2 different emails to 2 addresses 🙁
I updated plugin and also WPML 🙁

BUt from your email i see that it should be ok, so there is maybe some other compatibility issue with something else, im giving up, will not use this plugin, but im happy that i helped to fix this for other users..

thank you very much for your help
have a nice day
stepan

August 5, 2019 at 5:19 am #4337885

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Stepan,

Check whether the email is associated with an Admin or store manage user account on your site. Maybe you can check whether the issue persists with WPML disabled (it won't cost any data loss) this will give you some idea whether it is a compatibility issue.

As per the tests in the sandbox site, we don't find any compatibility issue with the plugin.

I hope this would help you better.

Thanks for your understanding and cooperation

Kind regards
Raja