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Supporter timezone: Europe/Paris (GMT+01:00)

This topic contains 25 replies, has 2 voices.

Last updated by emelieC 1 year ago.

Assigned support staff: Yvette.

Author Posts
November 26, 2021 at 2:29 pm #10075137

emelieC

It seems to be working. I will let you know if it fails.

When can we expect an update?

Also did you have a chance to take a look at the other issue? I mentioned in my last post?

Really would be grateful if you could take a look:

Here is the post:
https://wpml.org/forums/topic/help-10/#post-10071059

Here is a video:
hidden link

Thanks!

November 26, 2021 at 3:06 pm #10075391

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

1. You asked: "When can we expect an update?"
I could not tell you as I don´t have access to that information.

2. AddToCart
This seems to happen on Simple products only. I am not sure how your Swedish version changed the AddToCart button on simple products to read "add options".

I would resolve the issue quickly since you are on a tight deadline by removing the button altogether. (see image).

This would be the fastest solution.

TurnOffAddToCart.png
November 26, 2021 at 4:09 pm #10075847

emelieC

Thanks for the workaround.

As you can see in the following video, Woocommerce should sense that the products have required add-ons and automatically change to select option. I have made a video from the sandbox environment where it is actually working. But probably this time again, I have a setting that the sandbox doesnt and therefore the problem doesnt exist there, yet.

hidden link

Is there any way to debug this other than turning off plugins and theme / switching to default?

I really would like to have the buttons present as my users are used to them.

Kind regards,

Marcus

November 26, 2021 at 4:18 pm #10075917

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

I will be honest: it´s Friday end of day and nobody works on the weekend.

The Compatibility team works on EU time and nobody will look at this new issue until Monday.

That´s why I offered the workaround.

November 26, 2021 at 4:24 pm #10075955

emelieC

Ok. Thanks.

Let's continue the discussion on Monday.

Have a great weekend.

November 29, 2021 at 11:09 am #10086645

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

To continue with this issue, please upload your theme and see if the same behaviour happens on the sandbox site.

As a reminder: hidden link

November 30, 2021 at 4:37 pm #10097837

emelieC

ok. I will do so.

Actually now my website is completely broke, not sure if it has to do with the change we made.

November 30, 2021 at 5:12 pm #10098211

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

I don´t know what you mean by "broke" but all we did was turn off the "Add to cart" theme option and the system was working fine on Friday end-of-day.

November 30, 2021 at 11:06 pm #10100221

emelieC

Yeah, we have had some real issues with the website for some reason. We had to revert back to an old version of the website.

I believe it might be the redux framework, but I am not sure. I have uploaded the theme and its accompanied plugins to the sandbox environment.

We had errors such as the following PHP errors:

[Tue Nov 30 18:35:48.247657 2021] [proxy:error] [pid 2335:tid 140519193224960] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:35:48.247689 2021] [proxy_fcgi:error] [pid 2335:tid 140519193224960] [client 217.61.224.152:41134] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:35:50.365616 2021] [proxy:error] [pid 2334:tid 140518746994432] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:35:50.365653 2021] [proxy_fcgi:error] [pid 2334:tid 140518746994432] [client 217.61.224.152:41136] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:36:04.189259 2021] [proxy:error] [pid 2335:tid 140519074146048] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:36:04.189296 2021] [proxy_fcgi:error] [pid 2335:tid 140519074146048] [client 141.101.77.106:41162] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:36:47.284601 2021] [proxy:error] [pid 2334:tid 140519074146048] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:36:47.284642 2021] [proxy_fcgi:error] [pid 2334:tid 140519074146048] [client 157.55.39.6:41274] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:36:58.486642 2021] [proxy:error] [pid 2335:tid 140518805710592] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:36:58.486673 2021] [proxy_fcgi:error] [pid 2335:tid 140518805710592] [client 114.119.148.106:41290] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:37:14.511692 2021] [proxy:error] [pid 2335:tid 140517429995264] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:37:14.511729 2021] [proxy_fcgi:error] [pid 2335:tid 140517429995264] [client 157.55.39.42:41302] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:37:19.009364 2021] [proxy:error] [pid 2334:tid 140519099324160] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed
[Tue Nov 30 18:37:19.009401 2021] [proxy_fcgi:error] [pid 2334:tid 140519099324160] [client 141.101.76.191:41310] AH01079: failed to make connection to backend: httpd-UDS
[Tue Nov 30 18:37:29.779209 2021] [proxy:error] [pid 2335:tid 140519082538752] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /var/www/vhosts/system/ringsofsweden.com/php-fpm.sock (*) failed

And the following WP debug warnings, also containing Fatal Errors:

https://pastebin.com/t7fF0LUm

The Royal Theme is said to be compatible, but I think there might be some things not working.

I used php 7.4 but have downgraded to 7.3. I am not sure this is the problem.

I hope this is something you can help me look into.

Thanks again for your generous support. I would be very thankful if you could find the issue.

December 1, 2021 at 2:52 pm #10106165

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

If you google these types of errors, they do seem related to PHP upgrade and you should contact your server support for help.

They are definitely not related to WPML plugins so I am afraid I am at a loss to help.

December 2, 2021 at 2:51 pm #10114351

emelieC

My issue is resolved now. Thank you Yvette for helping out.

I believe the latter problems were due to a corrupt PHP-FHM file in my php interpreter.

Thanks!