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This topic contains 22 replies, has 2 voices.

Last updated by patrizioT 11 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 19, 2019 at 9:03 am #4245087


I am trying to: Translate the field of Woocommerce Product Addons. I can translate it, but then gives me an error on validation. If I have fields with validation then occur the error.

In this case we have two fields required:

- Numero piano/serie
- Codice tessera

If I switch on German language and add information in this two fields, it gives me error that

"Numero piano/serie" Ist ein Pflichtfeld.

We have seen that when we translate the field the "data-addon-name" it's changed, so it can't recognize the field. We have already contacted WooCommerce team and they said to get in contact with you. We have a ticket number in case you need to talk with them: 10621148-hc.

Link to a page where the issue can be seen:
hidden link
I expected to see:
No error on validation
Instead, I got:
Error: The validator says that the field is empty... but it's looking at the Italian field.

It's continue gives me error to paste debug information. I paste here:

### WordPress Environment ###

Home URL: hidden link
Site URL: hidden link
WC Version: 3.5.1
Log Directory Writable: ✔
WP Version: ❌ 4.9.10 - È disponibile una versione più recente di WordPress (5.2.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.20
PHP Post Max Size: 256 MB
PHP Time Limit: 60
PHP Max Input Vars: 200000
cURL Version: 7.29.0

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.38-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: wyd86LJ7h_
MaxMind GeoIP Database: ✔
Dimensione totale database: 43.06MB
Dimensione dati database: 27.10MB
Dimensione indice database: 15.96MB
wyd86LJ7h_woocommerce_sessions: Dati: 0.03MB + Indice: 0.02MB
wyd86LJ7h_woocommerce_api_keys: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_woocommerce_attribute_taxonomies: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_woocommerce_downloadable_product_permissions: Dati: 0.02MB + Indice: 0.05MB
wyd86LJ7h_woocommerce_order_items: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_woocommerce_order_itemmeta: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_woocommerce_tax_rates: Dati: 0.02MB + Indice: 0.06MB
wyd86LJ7h_woocommerce_tax_rate_locations: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_woocommerce_shipping_zones: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_woocommerce_shipping_zone_locations: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_woocommerce_shipping_zone_methods: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_woocommerce_payment_tokens: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_woocommerce_payment_tokenmeta: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_woocommerce_log: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_commentmeta: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_comments: Dati: 0.02MB + Indice: 0.09MB
wyd86LJ7h_defender_lockout: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_defender_lockout_log: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_cms_nav_cache: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_content_status: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_core_status: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_flags: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_languages: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_icl_languages_translations: Dati: 0.19MB + Indice: 0.11MB
wyd86LJ7h_icl_locale_map: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_message_status: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_icl_mo_files_domains: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_node: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_reminders: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_strings: Dati: 4.52MB + Indice: 6.95MB
wyd86LJ7h_icl_string_packages: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_string_pages: Dati: 2.52MB + Indice: 1.52MB
wyd86LJ7h_icl_string_positions: Dati: 0.05MB + Indice: 0.02MB
wyd86LJ7h_icl_string_status: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_string_translations: Dati: 3.52MB + Indice: 2.52MB
wyd86LJ7h_icl_string_urls: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_translate: Dati: 0.41MB + Indice: 0.06MB
wyd86LJ7h_icl_translate_job: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_icl_translations: Dati: 0.09MB + Indice: 0.25MB
wyd86LJ7h_icl_translation_batches: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_icl_translation_status: Dati: 0.41MB + Indice: 0.02MB
wyd86LJ7h_links: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_options: Dati: 3.19MB + Indice: 0.08MB
wyd86LJ7h_pmxe_exports: Dati: 0.14MB + Indice: 0.00MB
wyd86LJ7h_pmxe_google_cats: Dati: 0.39MB + Indice: 0.00MB
wyd86LJ7h_pmxe_posts: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_pmxe_templates: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_postmeta: Dati: 2.52MB + Indice: 3.03MB
wyd86LJ7h_posts: Dati: 7.52MB + Indice: 0.41MB
wyd86LJ7h_revslider_css: Dati: 0.13MB + Indice: 0.00MB
wyd86LJ7h_revslider_layer_animations: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_revslider_navigations: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_revslider_sliders: Dati: 0.06MB + Indice: 0.00MB
wyd86LJ7h_revslider_slides: Dati: 0.39MB + Indice: 0.00MB
wyd86LJ7h_revslider_static_slides: Dati: 0.02MB + Indice: 0.00MB
wyd86LJ7h_termmeta: Dati: 0.05MB + Indice: 0.03MB
wyd86LJ7h_terms: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_term_relationships: Dati: 0.05MB + Indice: 0.02MB
wyd86LJ7h_term_taxonomy: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_usermeta: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_users: Dati: 0.02MB + Indice: 0.05MB
wyd86LJ7h_wc_download_log: Dati: 0.02MB + Indice: 0.03MB
wyd86LJ7h_wc_webhooks: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_yith_wcwl: Dati: 0.02MB + Indice: 0.02MB
wyd86LJ7h_yith_wcwl_lists: Dati: 0.02MB + Indice: 0.03MB

### Post Type Counts ###

attachment: 538
cms_block: 19
customize_changeset: 16
custom_css: 1
global_product_addon: 7
mc4wp-form: 1
nav_menu_item: 69
page: 28
post: 2
product: 110
product_variation: 204
revision: 875
shop_order: 14
wdf_scan: 1
wdf_scan_item: 4
woodmart_sidebar: 1
woodmart_slide: 8
wpcf7_contact_form: 13

### Security ###

Secure connection (HTTPS): ❌
Il tuo negozio non utilizza http. Scopri di più su http e certificati SSL .
Hide errors from visitors: ❌I messaggi di errore non saranno mostrati ai visitatori.

### Active Plugins (22) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.0.4
Redux Framework: by Team Redux – 3.6.14
CMB2: by CMB2 team – 2.4.2
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.23
Contact Form 7: by Takayuki Miyoshi – 5.0.5
Cookie Notice: by dFactory – 1.2.46
Defender: by WPMU DEV – 2.1.2
WPBakery Page Builder: by Michael M - – 5.5.5
Revolution Slider: by ThemePunch – 5.4.8
Simple 301 Redirects: by Scott Nellé – 1.07
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.5 – 1.6.16 è disponibile
WooCommerce Multilingual: by OnTheGoSystems –
WooCommerce Product Add-ons: by WooCommerce – 3.0.3 – 3.0.13 è disponibile
WooCommerce: by Automattic – 3.5.1
Woodmart Core: by – 1.0.11
WPML CMS Nav: by OnTheGoSystems – 1.4.23
WPML Media: by OnTheGoSystems – 2.3.4
WPML Sticky Links: by OnTheGoSystems – 1.4.4
WPML String Translation: by OnTheGoSystems – 2.8.4
WPML Translation Management: by OnTheGoSystems – 2.6.4
YITH WooCommerce Compare: by YITH – 2.3.5
YITH WooCommerce Wishlist: by YITH – 2.2.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: CHF (CHF)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #7 - shop/
Carrello: #8 - cart/
Cassa: #9 - checkout/
Il mio account: #10 - my-account/
Termini e condizioni: ❌ La pagina non è impostata

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: hidden link
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 3.2.0
Parent Theme Author URL: hidden link
WooCommerce Support: ✔

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php


July 19, 2019 at 4:14 pm #4247451

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for contacting WPML support.

1.- Please describe the steps you followed in order to translate these fields.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

3.- Please provide the debug information of the site. In this link you will find the steps to follow:

Kind regards,

July 21, 2019 at 3:55 pm #4252685

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
Thank you very much for the information provided.

I can see that the site is using a very old WPML version and this might be causing the issue. Before we continue I need to ask you to update all WPML plugins to their latest version and double check if the issue persists.

Looking forward to your message.

July 22, 2019 at 8:37 am #4254865


I have update all WPML plugins. The problem is still there.

Please have a check.


July 22, 2019 at 12:58 pm #4257543

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for your message.

I tried to log in the site but I can't. Could you double check that the credentials are still correct?


July 22, 2019 at 1:02 pm #4257587


Hi Carlos,
I just tested right now and it's working. Please have a trying again.

July 22, 2019 at 1:44 pm #4258043


worked for you?

July 22, 2019 at 2:22 pm #4258575

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
No, still not working for me.

Could you provide a link directly to the WordPress login page?


July 22, 2019 at 2:28 pm #4258701


hidden link

July 22, 2019 at 2:29 pm #4258745


What kind of error do you get? Wrong username/password?

July 22, 2019 at 3:28 pm #4259543

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

This last link worked 🙂

I wasn't getting any error, I just clicked in the login button but nothing happened. Anyways, now I'm in the backed and I will take a deeper look at the site.

I will get back to you as soon as I have an answer.


July 23, 2019 at 12:54 pm #4266105

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

I have double checked all configurations but I can't find how to fix the issue. In order to determine if this is a compatibility issue I have created a test site with a fresh new WordPress installation plus WPML plugins, Woocommerce and WCML already installed and setup.

I would like to ask you to visit the site by using this link: hidden link and install the plugin + add the necessary content to reproduce the issue. This way I will have more information to consult our compatibility specialists about this case.

Looking forward to your message.
Best regards,

July 23, 2019 at 1:02 pm #4266183


Hi Carlos,
thx... I will install the Product Addons and create just 1 product with this Addons. I will update you when finished. I hope you can figure out where is the problem. I have to install also the theme?

July 23, 2019 at 1:56 pm #4266685


Hello Carlos,
i have installed the plugin. I have added also German language and deactivated English. I have set Italian for default. I have created Addons and translated.

July 23, 2019 at 2:05 pm #4266779

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for your messages.

Could you confirm that the issue is still happening under this minimal setup?