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Supporter timezone: America/Lima (GMT-05:00)
Tagged: Exception
This topic contains 14 replies, has 0 voices.
Last updated by Andreas W. 12 minutes ago.
Assisted by: Andreas W..
| Author | Posts |
|---|---|
| May 5, 2026 at 2:26 pm #18014385 | |
|
pavlinaD |
We are using the WooCommerce Product Filters widget/block on a multilingual site with WPML. Problems: 2. Filter labels not translated initially 3. Inconsistent AJAX behavior 4. What we checked: 5. Questions: 6. Expected: You can reproduce the issue here: hidden link, these are the fields in question: hidden link. They should be in German, not Bulgarian. They are added from: WP admin -> Appearance -> Widgets -> WooCommerce sidebar. You can access the website administration from: hidden link Looking forward to hearing from you. |
| May 5, 2026 at 4:20 pm #18014740 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I'd be happy to take a closer look at this. I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it. IMPORTANT If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields. The private reply form looks like this: When replying again, click "I still need assistance". Video: Please note that we are required to request this information individually on each ticket. We are not permitted to access any login information that was not specifically provided in the private reply form for this ticket. Best regards |
| May 7, 2026 at 6:16 am #18018951 | |
|
pavlinaD |
Hi Andreas, I'm not seeing the private field, only this: hidden link. I can't edit my previous message either to potentially include this information in a manner you need. What to do? |
| May 7, 2026 at 8:28 am #18019504 | |
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Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Click on "I still need assistance". The private fields are now enabled again. |
| May 7, 2026 at 9:33 am #18019806 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
On this staging, I can currently see any filter on any of your shop pages, not even on the original shop page. Please recreate the issue on the staging site. |
| May 7, 2026 at 11:48 am #18020216 | |
|
pavlinaD |
Hi, for some reason a lot of our Shop page settings were changed - including that the pages is created and edited via Elementor, which it was not originally. Is this something you were testing maybe? Apart from that, we reverted the changes we noticed but still the filters weren't showing at all, even on our primary language. They are only showing if the WP_Debug is enabled. I'm assuming you're testing something? We haven't made any changes from our live website since we sent to you to debug. EDIT after additional debugging on our end: |
| May 7, 2026 at 11:55 am #18020225 | |
|
pavlinaD |
Adding this in after further digging: |
| May 7, 2026 at 12:36 pm #18020322 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Yes, I was testing. I had to go to Appearance > Widgets and save the block again to make it visible. I do currently see translated filters, which seem to work. Only the title "Филтри" was not translated, but I adjusted this on WPML > String Translation. Please verify and let me know if further assistance is needed. |
| May 7, 2026 at 12:44 pm #18020336 | |
|
pavlinaD |
Hi, yes, right now they are working, but for some reason, when define('WP_DEBUG', false); the filters disappear from both pages: hidden link. Could you please explain why that is and if possible to change it? We don't necessarily want the debug enabled at all times. |
| May 7, 2026 at 12:56 pm #18020386 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
No, I honestly have no idea, and I have never seen such a kind of issue before. I would suppose that this would also be the case if WPML is disabled, which means that this would not be a WPML-related issue. Please verify. |
| May 7, 2026 at 1:07 pm #18020398 | |
|
pavlinaD |
No, when I disable the WPML plugins and set define('WP_DEBUG', false);, the filters are still correct in our now only language version: hidden link. You can check for yourself now, I've left them inactive. Please also list all the changes you did on your end so far, so we can transfer them to live? |
| May 7, 2026 at 2:49 pm #18020868 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I am sorry, but I can not confirm this. Currently, define('WP_DEBUG', false); is used, WPML is active, and filters are showing up. Only now the category labels are suddently not longer appearing translated on the translated German Shop page. I need more time to investigate this and need to ask you for some patience. |
| May 7, 2026 at 3:07 pm #18020987 | |
|
pavlinaD |
Take your time, let us know if you have questions for us. |
| May 7, 2026 at 11:06 pm #18021467 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
After disabling plugins for testing, I missed the fact that the login token would no longer work. Please provide me with admin access credentials. The private reply form is enabeld again. In case you need a new email to create an admin account, feel free to use: |
| May 8, 2026 at 9:18 pm #18023919 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Once I delete the original widgets and recreate them, it appears to work. I translated the widgets at WPML > Translation Dashboard > Blocks. |