WooCommerce Product Filters block not [fully] compatible with WPML?

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Exception

This topic contains 26 replies, has 0 voices.

Last updated by Andreas W. 1 week, 4 days ago.

Assisted by: Andreas W..

Author	Posts
May 11, 2026 at 7:06 am #18025884
pavlinaD	These aren't the filters I had originally - when you click on a category, it leads you to the category archive page and the original filters I had worked with AJAX. I want them to still work with AJAX. This issue is not resolved. Please fix the problem I originally contacted you about. If it's not possible, advise the reason and provide in writing a replacement strategy that works with your products. Thank you in advance.
May 14, 2026 at 5:41 am #18034630
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your patience! I was able to recreate the issue on your site, which is the case, once you manually adapt the WooCommerce Product Filters widget. I am about to give it another test and try to recreate the new issue on a test site in a minimal setup, and will take further steps from there.
May 14, 2026 at 6:08 am #18034636
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	This issue is not replicable on a new test site with Astra Theme, WooCommerce, WPML and our addons. Example: hidden link I then used various WooCommerce troubleshooting options at WooCommerce > Status > Tools. It seems like using the option to count taxonomies solved the issue. A possible cause for the issue might have been that the site was first running the site default language in English, and later on, the language was changed to Bulgarian. Please verify and let me know if further assistance is needed.
May 14, 2026 at 6:26 am #18034657
pavlinaD	Unfortunately it has not been resolved. This page: hidden link shows this and I cannot see: hidden link. I believe this is because WooCommerce is put in coming soon mode. On my website, on the DE version the filters look okay: hidden link, but on the BG version, they are now in German: hidden link. The issue has been switched: when we contacted you the BG version was fine, but the DE was not; now the DE is fine but BG is not - identically in the same way.
May 14, 2026 at 7:37 am #18034760
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, the sandbox shop is now live. You can also log into the sandbox directly using this link: hidden link Could it be that your site was previously running the site's default language in English? I will take another look at your site and try to find our what is causing this issue.
May 14, 2026 at 7:42 am #18034766
pavlinaD	No, the default language has always been Bulgarian ever since installing the WPML plugins. Thank you for your troubleshooting, we're awaiting a resolution.
May 15, 2026 at 8:36 am #18037961
pavlinaD	Hi, our issue has still not been resolved and consistently the filters are working as expected on both language version only if WP Debug is enabled. Even on our primary language (BG), the filters sometimes are not showing if WP Debug is disabled. This astounds us honestly, but it seems that the error is with WPML and perhaps the WP Debug enabling forces it to take another route (error handling)? Could you please update us on the progress on your end?
May 16, 2026 at 12:20 am #18039928
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, as I was not yet able to find out the cause for this issue, I need to ask you for some more patience, as I need more time to investigate.
May 20, 2026 at 2:05 pm #18048938
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am really sorry for the delay in answering, but so far, I have not found out what is causing this unexpected behavior on your site. On a new test site in a similar setup, I can not confirm this issue. I will keep investigating and reach out to you soon.
May 23, 2026 at 11:20 pm #18056491
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, but I am unable to determine what is causing this issue. Currently, the Product category filter is not showing up, even if I test the site only with WooCommerce. Please consult the WooCommerce Support Team about us and get back to us if further assistance is needed.
May 26, 2026 at 2:25 pm #18061248
pavlinaD	Hi, thank you for the update. Our issue has not been resolved, we used another alternative, shifting significantly the technical and functional aspect of our website to accommodate. I'm not sure how to mark the status in this case, because the present issue is not resolved, but we don't require further support from you at this stage.
May 26, 2026 at 7:24 pm #18061903
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your message! I am closing this ticket, as it has been determined that the issue occurred when testing the site only with WooCommerce. In case you need further assistance from our end, please reach out again.

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