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This topic contains 14 replies, has 2 voices.

Last updated by vadimR-3 1 month, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
April 2, 2020 at 9:55 am #5820897

vadimR-3

Hello,

Tell us what you are trying to do?
The Woocommerce> Product Tabs extension produces a bug in the translation and in the placement of the Tabs.

- On the French page (By default), the tab will appear in French and English !?
- On the page in English, the tab will appear in English; o)
- On the page in Chinese, the tab appears in English and in Chinese but the content is empty !?

hidden link

hidden link

April 2, 2020 at 4:14 pm #5824711

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting WPML support.

Could you tell me if the issue persists in a minimal setup? Minimal setup is having active a default WordPress theme, like Twenty Twenty, and only WPML plugins, Woocommerce, Woocommerce Multilingual and the plugin that creates the custom tabs.

Looking forward to your message.

Kind regards,
Carlos

April 2, 2020 at 5:05 pm #5825079

vadimR-3

Hello Carlos,

I deactivated 19 out of 23 plugins, and activated the 'Twenty Seventeen' theme

But the problem is still present ..., o (

April 3, 2020 at 7:47 am #5829539

vadimR-3

Hello,... ;o)

April 3, 2020 at 10:50 am #5830993

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
Thank you very much for your message.

If the issue persists in a minimal setup then we might be facing a compatibility issue. In this case, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back-up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos

April 3, 2020 at 5:14 pm #5834431

vadimR-3

Hello,

Thanks for your help. ; o)

I followed your orders, but the problem is similar. ! ; o (

And the translation of Products into Chinese does not work !

April 3, 2020 at 5:54 pm #5834655

vadimR-3

I just saw that the Woocommerce Product Tabs Plugin has not been updated for more than 2 years. In addition WordPress no longer recognizes it !!

What a waste of time, you are the professional.
What do you think ?

April 6, 2020 at 5:37 am #5844513

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I would recommend you to use another plugin without hesitation. Over 2 years without actualizations a plugin too old to use, also it might bring security issues.

You can search for another plugin that creates custom tabs for products and check if it appears in our list of compatible plugins: https://wpml.org/documentation/plugins-compatibility/

Regards,
Carlos

April 6, 2020 at 9:54 am #5846371

vadimR-3

Thank you very much Carlos,

I also use the plugin "Custom Product Tabs for WooCommerce
By YIKES, Inc ", which has regular updates ...

WPML has been asked for years to integrate this plugin into its catalog and still no response ...

https://wordpress.org/support/topic/custom-product-tabs-wpml/#post-12616453

What is your opinion ?

April 6, 2020 at 1:39 pm #5848965

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
Thank you for providing this link.

I contacted our compatibility specialists and the plugin you mention should work. They also recommend trying this one: https://wpml.org/documentation/woocommerce-extensions-compatibility/translating-woocommerce-tab-manager-woocommerce-multilingual/

Please check both of them and let me know the results.

Regards,
Carlos

April 6, 2020 at 3:46 pm #5850533

vadimR-3

Hi,
Thank you very much Carlos,

The big problem with the plugin "Custom Product Tabs for WooCommerce By YIKES, Inc", is that I can't do global translations. I can only do individual translations. You have to start over with each product ...

Do you have any advice for Global translations for all products

April 7, 2020 at 1:34 pm #5857855

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Please visit this link where you will see the documentation on how to translate global tabs: https://wpml.org/documentation/woocommerce-extensions-compatibility/translating-woocommerce-tab-manager-woocommerce-multilingual/#translating-global-tabs

Regards,
Carlos

April 10, 2020 at 5:36 am #5881263

vadimR-3

Hello Carlos

Thank you for your support.

Unable to do Global translations with my "Custom Product Tabs for WooCommerce" plugin.

The creator of the "Custom Product Tabs for WooCommerce" Extension tells me that WPML does not respond to his request to enter the WPML program !?

https://wordpress.org/support/topic/custom-product-tabs-wpml/#post-12616453

What's wrong with > hidden link ??

Why WPML does not work with hidden link ?

April 10, 2020 at 1:49 pm #5884373

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Could you provide more information on when the authors of this plugin requested to join our Go Global Program?

Regards,
Carlos

April 11, 2020 at 6:20 am #5887863

vadimR-3

Hello Carlos,

Thank you for your reply.

I don't want to be the arbiter between WPML and YIKES, Inc ... It's not my role.

I am French and do not speak English and the Google translator has its limits which resulted in a communication problem for me.

I will finish this ticket. Thank you very much for your work.

Have a good day