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Last updated by Shekhar Bhandari 1 year, 2 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
June 5, 2019 at 5:39 pm #3963109


I am trying to:

We're facing this issue:
After buying an Italian product variation, the product variation becames unavailable (the button can't be selected.
The variations lose their values, as we can see in the backend (screenshot attached).
To solve the problem, we have to save the product variations in the secondary language (English).

Link to a page where the issue can be seen:
hidden link

I expected to see:

The product varations should be available after the order.

Instead, I got:

They are not visible in the frontend, because the backend product variation values are lost.

June 6, 2019 at 8:34 am #3967129

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

I understand you are having issues completing translations. Since this type of issues can be created by some conflicts or php errors. I would need your help to narrow down the issue. Could you please provide feedback on the following questions as much as possible?

Can you confirm that you are still experiencing issues with minimal set up (all plugins except WPML disabled and the theme on a WordPress default such as Twenty Nineteen)

1. Please follow the debugging information provided here:
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Thank you for helping us to pinpoint the issue. Feel free to add any further information you may have.

Look forward to your reply.


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