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This topic contains 5 replies, has 4 voices.

Last updated by Bernat Torras 5 years, 8 months ago.

Assigned support staff: Bernat Torras.

Author Posts
April 30, 2014 at 10:48 am #390854

ingo moeller

hi.
let's assume i've the following structure
- the parent category (containing 0 products)
|- child cat 1 (containing 1 product)
|- child subcat 1 (containing 1 product)
|- child subcat 2 (containing 3 product)
|- child cat 2 (containing 12 products)
|- child cat 3 (2 products)

in german every product in any subcategory is shown in woocommerce

so it was when I clicked on the #English translation.
but with the newest wpml update just the products contained in the category are shown:

- the parent category (containing 0 products): ---> shows 0 products
|- child cat 1 (containing 1 product) ---> shows 1 products
|- child subcat 1 (containing 1 product) ---> shows 1 products
|- child subcat 2 (containing 3 product) ---> shows 3 products
|- child cat 2 (containing 12 products) ---> shows 12 products
|- child cat 3 (2 products) ---> shows 2 products

as said before the update it worked correctly.

do you have any idea what to do?

thanks,

ingo

May 1, 2014 at 12:16 am #391522

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

WPML customer support service operates 18 hours per day, Monday to Friday.

Our next available supporter will answer your ticket in about 6 hours from now.

Thank you for your understanding,

WPML support team,
By OnTheGo System

May 1, 2014 at 7:26 am #391619

Rupashree Mane Hadke

Hello,

A WooCommerce support specialist will take this thread very soon. In the meanwhile, please include here:

1. WordPress version
2. WooCommerce version
3. Versions for all installed WPML componenet

WPML support team,
By OnTheGo System

May 2, 2014 at 6:48 am #392121

Bernat Torras

Hi ingo,

Could you also provide us credentials of your site so we can log on your backend and check your configuration? I'll enable a private form to let you share them in a secure way (you'll find it at the bottom of the page). Also, could you provide example urls to let us replicate the issue quicker?

Thanks,
Bernat

May 5, 2014 at 11:27 am #393564

ingo moeller

hi all,
sorry for coming late. we had a so called long weekend in germany.
version were the actual ones (woocom released a new version on the weekend)
I sent you the credentials.
as an example, look here:
hidden link
and here:
hidden link
thanks,
best ingo

May 5, 2014 at 2:16 pm #393739

Bernat Torras

Hi ingo,

I think your issue can be solved by updating your categories translations in WPML>WCML>Product Categories. I've tried it with 'promotional porcelain' category and it seems to work. Can you try it and check if it fixes all categories?

Thanks,
Bernat

The topic ‘[Closed] woocommerce: products in subcategories are not shown’ is closed to new replies.