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This topic contains 14 replies, has 3 voices.

Last updated by Andreas W. 1 month, 3 weeks ago.

Assigned support staff: Andreas W..

Author Posts
June 16, 2022 at 10:51 am #11475999

tomH-43

i have translated the global forms of products but they are not showing translted at frontend.

June 16, 2022 at 11:53 am #11476569

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Please reply to this ticket after you replicate the issue.

Regards,
Itamar.

June 16, 2022 at 12:54 pm #11477069

tomH-43

i installed the plugin and created the dummy product and dummy extra product option on your website and the extra option is not visible at backend. it is showing one published but not visible.

extra options.JPG
June 16, 2022 at 2:17 pm #11477573

tomH-43

are you there??

June 16, 2022 at 8:36 pm #11480185

tomH-43

i am waiting for your response.

June 16, 2022 at 10:38 pm #11480581

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I am taking over this ticket and would like to ask you to recreate the issue on the following test site:

One-Click-Login:
hidden link

Take note that the product options will only be able to be translated manually.

hidden link

Apart from that, I tried to create a global form and assign it to the dummy product, but it is not showing up even in the original language.

Could you please have a look at it?

Best regards
Andreas

June 17, 2022 at 10:40 am #11484105

tomH-43

on your website now global forms are showing translated, but not on mine, i did the same but not working on my website.

June 17, 2022 at 7:32 pm #11487243

tomH-43

Please respond!

June 18, 2022 at 2:01 am #11488159

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

In this case, first please make sure that all your plugins and the theme are updated. Then try translating a product again.

Further, if this will not solve the issue, I would need to have a look at the site and maybe make a copy for troubleshooting the issue, as it could be that another plugin is causing issues together with the product options plugin and WPML.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

The steps are also shown in this video: hidden link

Best regards
Andreas

June 19, 2022 at 6:34 am #11492185

tomH-43

all plugins and theme are updated,

June 19, 2022 at 6:35 am #11492187

tomH-43

please check now you have access and let me know.

June 20, 2022 at 9:13 pm #11502883

tomH-43

Is anyone available?

June 21, 2022 at 5:38 pm #11512843

tomH-43

why you are not responding?

June 22, 2022 at 1:16 am #11514525

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

My apologies for the delay in answering, as I do not work on Sundays and Mondays.

I am now taking a copy of your site for further testing and I will get back to you shortly.

Best regards
Andreas

June 22, 2022 at 9:48 pm #11523959

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I am sorry I did not quite see the issue, but Global Forms have to be translated manually on the WordPress Editor and it could even be that those forms are translated, but it appears not to place the correct form on the translated product.

If I try to access plugin options on a translated product they are actually blank and not editable.

You have been informing me that on our test site the Global Forms appear translated.

I actually can not confirm that, as the translated Form is not showing up on a translated product.

Please do me the favor and add the latest version of "WooCommerce TM Extra Product Options" to our sandbox so that I can test again and then escalate this to our compatibility team, if still necessary.

One-Click-Login:
hidden link

Best regards
Andreas

The topic ‘[Closed] WooCommerce TM Extra Product Options not showing global forms translations’ is closed to new replies.