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This topic contains 4 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 year, 2 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 11, 2019 at 2:34 pm #3589043

Martino

Hi there,
after some help on editing the product (I had the padlock on both main and secondary language) now I can't edit the variation of a product in the main language.

As per screenshot if I click on expand nothing happens and the variatons, while publicly available, are not shown.

For reference the second screenshot is for the same product in the secondary language.

On the live server I'm not up to date on WPML versions, but on a clone server I did upgrade and the problem is still there.

April 11, 2019 at 7:09 pm #3592309

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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**IMPORTANT**

- Please make a backup of site files and database before providing us access.
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Please, let me know if you need any additional details. Have a nice day.

April 12, 2019 at 8:35 pm #3601793

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a closer look in your website and could confirm the issue, please, try the following in you clone server.

1 - Make sure all the WPML related plugins including the WooCommerce Multilingual and the WooCommerce plugin itself are updated to their latest versions.

2 - Disable all the plugins except the WPML related ones and the WooCommerce itself.

3 - Make sure to clear any cache you might have in your server, browser, etc.

4 - Create a new variable product and test the expand/close feature again.

Please, let me know if it fixes your issue. Have a nice day.

April 15, 2019 at 8:56 am #3611269

Martino

Hi there,
it seems the problem is product specific.
If you try and have a look at wp-admin/post.php?post=1315&action=edit&lang=it
you'll see that the variations are not show, while on a new product or on product wp-admin/post.php?post=1282&action=edit&lang=it I can see those.
I did like you suggested on the clone site but I'm hesitant on doing it on the main site.

April 16, 2019 at 7:48 pm #3625233

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Is it only happening in a specific product? If so you can consider to recreate it, you can replicate the fixes in your production website, the only thing you need to make sure is to have a backup copy to avoid any potential issue. Please, let me know if you need any additional detail. Have a nice day.