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This topic contains 9 replies, has 2 voices.

Last updated by stefanA-13 1 year, 10 months ago.

Assigned support staff: Bigul.

Author Posts
April 10, 2018 at 9:17 pm #1587504

stefanA-13

I have the same problem as described in these threats:

https://wpml.org/forums/topic/woocommerce-color-or-image-variation-swatches-not-working-in-another-lang/

https://wpml.org/forums/topic/woocommerce-color-or-image-variation-swatches-not-working-in-second-language-3/

I'm using this plugin https://wordpress.org/plugins/variation-swatches-for-woocommerce/

For default language images of the custom attributes are working just fine, on tralnslation language (English) images are missing.

I can't understand exactly how can I fix that issue so when I click translate button and make the changes needed and click save, open the translated product to see the attribute images as on the default language.

April 11, 2018 at 2:55 pm #1597988

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please fill the private details fields after a full site backup. I would like to access admin area of your site for further checking. Please check the following links for more details about our private information sharing policies.

hidden link

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

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Thanks!

Bigul

April 12, 2018 at 12:20 pm #1607522

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates and login information. Sorry, I went through few of the products on your site and it is showing the correct result for me. Please check the attached images for more details. Therefore please let me know the exact steps to reproduce the issue on your site. Does it only happen with the specific products?

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Thanks!

Bigul

April 12, 2018 at 7:18 pm #1614105

stefanA-13

Thats because I did it by hand one by one. Try to create new product attribute value as shown on image, than from taxonomy translation select color attribute, than choose the new created value, copy it to english language, than when you go back to custom attribute color=>vlues=>english languge, then you see that images are not assigned to the english version value. You must do it by hand.

April 13, 2018 at 8:50 am #1618594

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the details. I can reproduce the issue on your site and the bug is existing after the workaround suggested on the other threads.

So I have a request. Please allow me to make a duplicator copy of your site using Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server.

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Thanks!

Bigul

April 13, 2018 at 6:40 pm #1626414

stefanA-13

Ok, no problem!

April 16, 2018 at 6:05 am #1640045

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the permission. I made Duplicator copy of your site and debugging the issue on my local server now. Will get back to you soon. Please wait.

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Thanks!

Bigul

April 17, 2018 at 3:16 pm #1663368

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

The bug is existing for me on my local server copy after the initial debugging procedures. But I am not able to reproduce the issue in a fresh installation. Please check the attached image for more details. Therefore I have forwarded the details to our second tier team and waiting for their feedback.

I will update you the status as soon as possible. Please wait.

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Thanks!

Bigul

April 20, 2018 at 3:52 pm #1729443

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

For your kind information, it was happening because of a misconfiguration. I got the expected result on your site after the following steps.

1) Visit WPML>>Translation Management>>Multlingual Content Setup page
2) Scroll down to *Custom Term Meta Translation* section
3) Then choose *Copy* as translation preference for image, order, and thumbnail_id fields
4) Save the changes
5) Visit WPML>>Support>>Troubleshooting page, click on *Clear the cache in WPML* button

I have already added WPML language configuration in *Custom XML configuration* section of WPML>>Translation Management.

Please create a new term in *Color* or *Test Color* attribute and make sure you are getting expected result or not.

Please check the attached images for more details and let me know your feedback.

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Thanks!

Bigul

May 6, 2018 at 11:40 am #1997341

stefanA-13

Sorry for my late replay, I'm really thankful as your solution works very well! Thanks!