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This topic contains 27 replies, has 2 voices.

Last updated by Carlos Rojas 3 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 4, 2019 at 1:41 pm #4143969

general-estudisL

It seems WPML is not compatible with the latest version of WooCommerce yet.

I can not create new products because of that.

Regards

July 4, 2019 at 3:13 pm #4144901

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Could you describe the steps to reproduce the issue? Also, please attach some screenshots to point out the issue, this way I will have a better understanding.

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

July 4, 2019 at 3:20 pm #4144973

general-estudisL

1 - hidden link . I can not create new variations inside any product.

July 4, 2019 at 3:22 pm #4145021

general-estudisL

I have updated my woocommerce this morning and wpml starts working wrong.

July 5, 2019 at 9:51 am #4149887

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your messages.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Best regards,
Carlos

July 5, 2019 at 11:03 am #4150505

general-estudisL

i need an email to create a new admin-user

July 5, 2019 at 11:11 am #4150531

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

You can use hello@wpml.org.

Regards,
Carlos

July 5, 2019 at 11:38 am #4150877

general-estudisL

ok, it's done. You have acces as admin.

July 5, 2019 at 11:47 am #4150993

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Please provide the credentials in the correspondent fields you will find in your next private message.

Regards,
Carlos

July 5, 2019 at 11:54 am #4151059

general-estudisL

you have an invitation in your mail to go as admin.

Regards

July 5, 2019 at 11:56 am #4151061

general-estudisL

and i chated with wordpress and it's not possible having the ftp details. You just can go in there with an user.

July 5, 2019 at 12:20 pm #4151277

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

It seems we had a misunderstanding, I'm sorry if I wasn't clear enough.
The email I provided was just a test email. Please change the email to carlos.r@onthegosystems.com this way I will get the invitation email directly.

Regards,
Carlos

July 5, 2019 at 12:37 pm #4151347

general-estudisL

ok, thanks

July 5, 2019 at 12:47 pm #4151383

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I got the email but unfortunately I can't log in the site. Could you create a standard admin user and share the credentials?

Regards,
Carlos

July 5, 2019 at 12:52 pm #4151395

general-estudisL

ok