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This topic contains 11 replies, has 2 voices.

Last updated by martynasB-3 1 month, 1 week ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 20, 2020 at 4:29 am #6173711

martynasB-3

In addition to performance issues, today I received another email from wordpress with this issue:

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WPML Translation Management.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.4.1
Current theme: Flatsome (version 3.11.3)
Current plugin: WPML Translation Management (version 2.9.6)
PHP version 7.3.16

Error Details
=============
An error of type E_ERROR was caused in line 185 of the file /home/balticdo/public_html/wp-content/plugins/wpml-translation-management/classes/records/class-wpml-tm-icl-translations.php. Error message: Uncaught InvalidArgumentException: No translation entry found for query: s:34:" trid = %d AND language_code = %s ";a:2:{i:0;s:5:"23176";i:1;s:2:"fr";} in /home/balticdo/public_html/wp-content/plugins/wpml-translation-management/classes/records/class-wpml-tm-icl-translations.php:185
Stack trace:
#0 /home/balticdo/public_html/wp-content/plugins/wpml-translation-management/classes/records/class-wpml-tm-icl-translations.php(67): WPML_TM_ICL_Translations->select_translation_id(' trid = %d AND ...', Array)
#1 /home/balticdo/public_html/wp-content/plugins/wpml-translation-management/classes/records/class-wpml-tm-icl-translations.php(43): WPML_TM_ICL_Translations->build_from_trid(Array)
#2 /home/balticdo/public_html/wp-content/plugins/wpml-translation-management/classes/records/class-wpml-tm-records.php(157): WPML_TM_ICL_Translations->__construct(Object(WPML_TM_Records), Array, 'trid_lang')
#3 /home/balticdo/public_html/wp-content/plugins/wpml-translation-management/inc/actions/wpml-tm-post-actions.class.php(65): WPM

May 20, 2020 at 4:36 am #6173757

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I split the topic from the previous topic so we can discuss one issue at a time.

Regarding this topic, could you please go to WPML-> Support ->Troubleshooting and click the below buttons:

+ Clear Cache in WPML
+ Set Language information
+ Fix element types collation
+ Remove ghost entries from the translation tables
+ Assign translation status to duplicated content

Look forward to your reply.

Thanks

May 20, 2020 at 5:50 am #6173945

martynasB-3

Hey,

I tried everything, except: Assign translation status to duplicated content

What will it do?

We have some categories that are not translated to FR and LT languages...

Will it not create anything?

Thanks

May 20, 2020 at 6:38 am #6174023

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

It will create a translation status to the contents that are duplicated but don't have a translation status right now.

It will not create translations.

Thanks

May 20, 2020 at 6:54 am #6174249

martynasB-3

But I dont have any duplicated content...

Do I still need to do that?

Thank you

May 20, 2020 at 10:22 am #6176217

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Yes, please run the troubleshooting and let me know if that helps.

If the problem still exists, can you provide me a step to step guide to reproduce the problem?

Look forward to your reply.

Thanks

May 20, 2020 at 11:36 am #6176933

martynasB-3

First of all, why did I waste my time yesterday moving my site to your host?

Did you check if previous issues are related to this one?

I somehow thought that you will do some testings and will review my issue?

In addition to that, you should know that I will not be able to provide you a guide how to reproduce the problem because I AM GETTING AN EMAIl, SO HOW CAN I FORCE WORDPRESS TO SEND ME ANOTHER ONE???

May 20, 2020 at 12:15 pm #6177305

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

First of all, why did I waste my time yesterday moving my site to your host?

We migrated the site to test the performance issue you mentioned earlier.

Before replying to issues I normally check if I can replicate it on my localhost and on this case I couldn't see this case, also most of the time, the issues that you reported are fixed using the troubleshooting steps. So it should have fixed these issues.

Since this is a WordPress error where we are not able to find out the steps to replicate I will enable the debug.log on the migrated site and will check if I can see the error being logged.

Thanks

May 21, 2020 at 12:15 pm #6186337

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I tested the issue on the test site and I couldn't reproduce it as the log is not being generated, can you let me know if you have received the emails yet.

The emails error log can be logged in a file called debug.log you can enable it using the steps as mentioned here:

1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see. https://wpml.org/documentation/support/debugging-wpml/#how-to-send-debug-log-to-the-supporters

I have already enabled it on my test site but I am unable to receive any errors.

Look forward to your reply.

Thanks

May 21, 2020 at 1:10 pm #6186737

martynasB-3

This is what I received to my email:

Dear Evaldas Baniulis,

From English to French:

Link to original document 23183: start translating
Link to original document 1012: start translating
Link to original document 506: start translating
Link to original document 505: start translating
Link to original document 703: start translating
Link to original document 1574: start translating
Link to original document 1051: start translating
Link to original document 1630: start translating
Link to original document 507: start translating
Link to original document 28: start translating
Link to original document 1048: start translating
Link to original document 11686: start translating
Link to original document 29: start translating
Link to original document 1124: start translating
Link to original document 38718: start translating
Link to original document 1578: start translating
Link to original document 780: start translating
Link to original document 1122: start translating
Link to original document 1119: start translating
Link to original document 8851: start translating
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Link to original document 3416: start translating
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Link to original document 12536: start translating
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Link to original document 23183: start translating
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Link to original document 17816: start translating
From English to Lithuanian:

Link to original document 1012: start translating
Link to original document 505: start translating
Link to original document 507: start translating
Link to original document 28: start translating
Link to original document 1048: start translating
Link to original document 11686: start translating
Link to original document 29: start translating
Link to original document 1574: start translating
Link to original document 1124: start translating
Link to original document 1119: start translating
Link to original document 8851: start translating
Link to original document 1578: start translating
Link to original document 506: start translating
Link to original document 1122: start translating
Link to original document 780: start translating
Link to original document 1630: start translating
Link to original document 38718: start translating
Link to original document 1051: start translating
Link to original document 13937: start translating
Link to original document 13929: start translating
Link to original document 13776: start translating
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Link to original document 23183: start translating
Link to original document 23176: start translating
Link to original document 23176: start translating
Link to original document 50643: start translating
Link to original document 20141: start translating
Link to original document 20128: start translating
Link to original document 20089: start translating
Link to original document 20040: start translating
Link to original document 19892: start translating
Link to original document 20009: start translating
Link to original document 19816: start translating
Link to original document 19782: start translating
Link to original document 19874: start translating
Link to original document 20060: start translating
Link to original document 19977: start translating
Link to original document 19768: start translating
Link to original document 19853: start translating
Link to original document 20110: start translating
Link to original document 19660: start translating
Link to original document 19755: start translating
Link to original document 19739: start translating
Link to original document 19833: start translating
Link to original document 19731: start translating
Link to original document 19680: start translating
Link to original document 20110: start translating
Link to original document 19755: start translating
Link to original document 19739: start translating
Link to original document 19660: start translating
Link to original document 19680: start translating
Link to original document 19731: start translating
Link to original document 19853: start translating
Link to original document 19833: start translating
Link to original document 14539: start translating
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Link to original document 14387:

May 22, 2020 at 12:40 pm #6195451

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

So the issue is not happening after using the troubleshooting steps, this ticket will be opened for 2 weeks so let us know if you receive the error again.

Thanks

May 25, 2020 at 9:35 am #6208891

martynasB-3

WPML-> Support ->Troubleshooting and click the below buttons:

+ Clear Cache in WPML
+ Set Language information
+ Fix element types collation
+ Remove ghost entries from the translation tables
+ Assign translation status to duplicated content

That helped, thank you! 🙂