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Thank you for contacting us. Please, my sincere apologies for the delay in answering.
Please, follow the steps below to see if the issue is resolved:
- Click on the WPML > Settings > Post Types Translation
- Make sure you find the desired post type and select the "Translatable - only show translated items" option
- Click on the Save button
- Try translating the desired content again
If this is not what you are asking, can you please elaborate a little more so I can better understand? Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit so if you like make use of "upload an image" below the comment area.