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This topic contains 9 replies, has 2 voices.

Last updated by catherineG-9 1 month, 1 week ago.

Assigned support staff: Marcel.

Author Posts
September 10, 2019 at 1:02 pm #4545537

catherineG-9

I just purchased WPML, I've translated to recipe posts, the WP recipe is being translated but when I click review before posting, the recipe is still in English while the whole post has been translated in french

hidden link

I expected to see: I expect to have a full translation

Instead, I got:

September 10, 2019 at 3:24 pm #4546819

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Catherine,

Thank you for contacting WPML Support.

I would need to request temporary access (WP-Admin and FTP) to your site to check your post
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the URL where you see the these Strings.

Thank you

Best Marcel

September 10, 2019 at 7:04 pm #4548425

catherineG-9

Hi Marcel, Thank you for coming to my rescue.

I'd give you my WordPress access but how do I do that? I guess I should have a private conversation?
I have no clue what FTP is, please elaborate for me.
I've backed up my site and I hope you can help resolve this problem very quickly.

I am waiting for your instructions

September 11, 2019 at 11:36 am #4553037

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Catherine,

the next message is marked as private, where you will see input fields to provide the credentials.

Best Marcel

September 12, 2019 at 8:19 am #4559239

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Catherine,

FTP is the protocol which is needed to upload files to your site. Currently, it's not required.

I checked the post for this recipe hidden link it's already loading here in English. Can you please add me the link to the FR recipe?

The plugin itself is compatible with "Manual translation" only.

Please let me know
Best Marcel

September 13, 2019 at 2:29 am #4564803

catherineG-9

Hi Marcel,

Please, what do you mean by indicating that " the plugin it'self is compatible with manual translation only" I am asking you because I purchased for machine translation management as shown in the image below?

The URL for the translated french post are here, you'll notice that the recipe cards aren't translated.

hidden link

hidden link

Waiting to read from you, be blessed.
Githu.

September 13, 2019 at 7:54 am #4566251

catherineG-9

Good morning Marcel,
I can't post my blog post today as the site is very slow and it's not updating. I believe this is because you're working on and might have deactivated some plugins, right?

Githu.

September 13, 2019 at 1:57 pm #4569193

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Githu,

no, I was not working on your site until this reply.

"Manually translation" means that you need to translate the content manually without the use of one of our Translation Editors. So you can't translate a recipe using Machine Translation, which is part of the Advanced Translation Editor.)

More information you will find here on this post:
https://wpml.org/forums/topic/wp-recipie-maker/#post-2670301
And here: https://wpml.org/plugin/wp-recipe-maker/

Best Marcel

September 13, 2019 at 2:45 pm #4569559

catherineG-9

Well well, that's too much work left for me to do then😒😒.

Thank you for your support, Marcel.

September 13, 2019 at 2:46 pm #4569653

catherineG-9

My issue is resolved now. Thank you!