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This topic contains 28 replies, has 4 voices.
Last updated by Shekhar Bhandari 5 months, 1 week ago.
Assigned support staff: Shekhar Bhandari.
Author | Posts |
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February 27, 2018 at 4:24 pm #1530791 | |
John |
I am trying to: -using wp rocket to cache whole website Link to a page where the issue can be seen:all pages I expected to see: normal behaviour Instead, I got: need to refresh/change page multiple times to get the result same issue like here: https://wpml.org/forums/topic/currency-switcher-dont-change-currency-when-site-is-cached-wp-rocket/ |
February 28, 2018 at 7:54 am #1531413 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Thank you for contacting WPML support. I'd be happy to help you further on this issue. I just checked the currency switcher on this page and it's switching properly. hidden link So could you please provide me with a link along with its screenshots where the issue can be seen? Also, If you disable all non-related WPML plugins except Wp-Rocket, switch to one of default themes, the problem persists or not? Look forward to your reply. Thanks |
February 28, 2018 at 7:49 pm #1532274 | |
John |
Hello, |
March 1, 2018 at 7:27 am #1532609 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, I can give you a sandbox link if you want to test. Just use handmade/flatsome or slash theme and you will see that currency won't switch immediately. Sure, this will be much helpful for me to test the issue further, I have enabled the private reply so you can send me a sandbox link to test this issue further. Look forward to your reply. Thanks |
March 8, 2018 at 8:29 am #1540114 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, I tested the issue on my browser and here are my results where the issue is not reproduced, so could you please test the issue in a new browser and let me know if the results are same. hidden link Look forward to your reply. Thanks |
March 9, 2018 at 2:23 am #1541326 | |
John |
I don't know exactly what happened. But at the first this this wasn't working. Very strange. |
March 9, 2018 at 2:26 am #1541328 | |
John |
Actually i have tested on other website with handmade theme and the issue persists: |
March 9, 2018 at 2:31 am #1541330 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, Could you please send me the login details of the site where the issue is existing, so I can debug this issue further? Enabled the private reply for you. Thanks |
March 9, 2018 at 9:55 pm #1542251 | |
pierrep-17 |
Hello, Same problem with my website: hidden link When wp rocket is activated, currency switcher does not work. Thanks for your help. |
March 14, 2018 at 9:25 am #1545589 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, I can see the issue, to further debug this issue I would need to replicate the issue on my localhost so would you mind sending me wp-content and database backup files, you can zip these files and send me the files using google drive. To send the link, you can edit your previous private reply. Look forward to your reply. Thanks |
March 16, 2018 at 11:10 am #1547923 | |
John |
Edited |
March 19, 2018 at 1:59 pm #1549652 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, I tried to replicate the issue using the database backup file you provided but it seems the file contains errors as a reason I couldn't perform the debugging, so would you mind sending me the database backup file once again. Look forward to your reply. Thanks |
March 19, 2018 at 2:05 pm #1549669 | |
John |
i've updated the private response |
March 20, 2018 at 4:36 pm #1551277 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, Thanks for the details. I am working on this issue and will respond to you soon. Thanks |
March 21, 2018 at 3:34 am #1551712 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I just disabled/enabled the wp-rocket on your site and I can see that it's working properly, so it seems like there was some issue which is fixed disabling enabling it. Could you please monitor the issue for some time and let me know if the issue is fixed. I checked the issue on this page: hidden link Look forward to your reply. Thanks |