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This topic contains 4 replies, has 2 voices.

Last updated by zoeyY 3 months, 3 weeks ago.

Assigned support staff: Andreas W..

Author Posts
April 8, 2020 at 11:50 pm #5870349

zoeyY

I am trying to:
On WP dashboard, click menu All User, pick any user, click View - it takes you to home page instead of user profile
Link to a page where the issue can be seen:

I expected to see:
user profile page
Instead, I got:
home page of my site

April 12, 2020 at 1:35 am #5890369

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your message.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Kind regards
Andreas

April 12, 2020 at 3:32 am #5890951

zoeyY

HI,I have sent the info in the other thread pls check. And yes, the same thing happens on the staging site as well - click any users, click View, it takes you to home page. Any reason? thanks

April 12, 2020 at 8:09 am #5891753

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your patience.

In fact, WPML does redirect to the homepage if no content is found.

For example, a page referring to hidden link seems not to exist.

I do get the same result when our plugins are disabled which for the issue must have other reasons.

I then tested only with only our WPML plugins active and the author pages do work but once I activate Yoast SEO the author pages are not available.

As mentioned this is not WPML related, it occurs while Yoast is active and also persists when I deactivate our plugins. Please consult the Yoast SEO Support for further assistance.

We hope for your understanding.

Kind regards
Andreas

April 12, 2020 at 7:07 pm #5892727

zoeyY

OK understand. Thank you!