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This topic contains 25 replies, has 2 voices.

Last updated by Martynas.V 4 years ago.

Assisted by: Yvette.

Author Posts
February 24, 2020 at 7:19 pm #5557103

Martynas.V

I am using WPBakery Page Builder Post Grid element to display custom posts. Custom posts Narrow data source is category "2020". hidden link

I use filter option to be able to filter by CPT categories. To now show "2020" categorie in filter I exclude it. hidden link

Everything works ok.

So somtimes I update original language page (where "Post grid" element is used) and after that I update translated pages (EN and RU). After this - excluded category from filter (2020) reappears on translated pages hidden link

I need to go to that language page, edit it manually and re-exclude category.

So it takes a lot of times to go and do edits manually.

February 26, 2020 at 8:08 pm #5574175

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

I understand that you are using Visual Composer to do this.

1. Clarifications
1.1 . Are you using the WPML Translation Editor to create your translations? Which one: the ATE or the CTE?

1.2 When you use the Translation Editor, are these shortcode attributes appearing in the Translation Editor?

2. Sample
Could you set up a sample page which just has this shortcode that I can test with?

3. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.

February 26, 2020 at 8:52 pm #5574371

Martynas.V

Hello Yvette,

1.1 What is ATE and CTE? 🙂

1.2 Excluded category option does not appear in translation editor.

2. If you could make a sandbox for me I would try to recreate everything.

3. The website is already live so I am sorry but I can not give any logins now.

February 26, 2020 at 8:56 pm #5574401

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Ok - I´m prepping a sandbox for you and will let you know when it is ready.

The ATE (Advanced Translation Editor) and the CTE (Classic Translation Editor)
ATE includes machine translation option. CTE is the classic side-by-side tranlsation editor

Thanks

February 26, 2020 at 9:15 pm #5574437

Martynas.V

Thank you.

I am using CTE 🙂

February 27, 2020 at 2:17 pm #5578673

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Here is your sandbox site:
hidden link

Please let me know when you have finished creating the sample page. You will need to upload your Visual Composer plugin.

Thanks

February 28, 2020 at 7:04 am #5583003

Martynas.V

Thank you Yvette. Could you please give me FTP credentials? I would like to make everything as close as possible.

February 28, 2020 at 7:38 am #5583165

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

At the moment, I do not have the FTP credentials to share. If you need to, you can install a plugin like "File Manager" to access the file system.

In theory, however, we prefer that you do not modify *anything* keeping the theme and plugins as much "out of the box" as possible so that we can work in a known and understood environment.

All we need is the most simple case of the issue you have discovered in your own site which would be the Post Grid element in a simple page.

Does this make sense?

February 28, 2020 at 8:16 am #5583455

Martynas.V

Well I am using another theme and it is child theme with Custom post types. So atleast I have to make them.

I got FTP credentials last time I needed it. It will be a lot faster then using plugin.

February 28, 2020 at 8:21 am #5583495

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Here you go!

1. We share a common cloud server between supporters and when there are too many of us trying to connect, the server puts us on hold. I finally got through and here are the credentials.

HOST: 165.22.24.53
USER: wpml5e58cce0050d0
PASS: Clients1

2. So is the problem only with your child theme?

I´ll wait for your steps on how to reproduce the problem on the sandbox.

February 28, 2020 at 11:42 am #5584825

Martynas.V

I can't login via FTP. Are you sure credentials are correct? 🙂

February 28, 2020 at 11:56 am #5585015

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Please try SFTP - sorry about that!

February 28, 2020 at 1:26 pm #5585621

Martynas.V

Thank You, that worked.

So I think I am done setting everything: hidden link

You will see that there are 5 custom post types posts. Each of them have their own category and all CPT posts has same 2020 category.

I made homepage translation with CTE and thats it. So, on english page: hidden link you can see that there are "2020 EN" category in filter but it shouldn't be there.

P.S. don't mind "All filters" button language. I fixed that on live website but can't remember how for know 🙂

February 28, 2020 at 10:39 pm #5588875

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

I saw the issue and found a workaround. Right now, the pages are showing as you want.

Here is what I had to do:
- deactivate WPML CMS
- Edit each page and correct the shotcode values and then update
- Then reactivate WPML CMS

Can you check this on your end?

Could you confirm if this same problem occurs with standard post types?

Thanks

March 1, 2020 at 9:13 am #5594139

Martynas.V

Hello,

I can not access sandbow website admin. Somehow it needs credentials now..

Could you specify what you corrected in the shortcode?

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.