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This topic contains 34 replies, has 2 voices.

Last updated by Carlos Rojas 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
November 26, 2019 at 1:05 pm #5021673

mantasV-2

Yesterday we had ticket with WPL PRO addon in single property area, which are not translating some strings, but they're all translated corectly.

November 27, 2019 at 11:22 am #5028461

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,
Thank you for opening a new ticket.

Could you provide the access credentials again? The ones you provided in the previous ticket were automatically removed after the ticket was set to resolved.

I have set your next answer private so you can provide the credentials in a secure way.

Regards,
Carlos

December 2, 2019 at 11:37 am #5052951

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,
Thank you very much for the information provided.

I kindly ask you to update all outdated plugins and themes, specially WPML plugins, to their latest version. Flush any cache memory that might exists and double check if the issue persists.

Could you tell me if the issue persists?

Regards,
Carlos

December 3, 2019 at 7:23 am #5057929

mantasV-2

very strange. Website are gone. When i try to enter dzukas.lt website popup ask me to download file.

December 3, 2019 at 8:08 am #5058169

mantasV-2

ok, just done all updates, nothing changed.

December 3, 2019 at 3:57 pm #5062605

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,
Thank you for your feedback.

I would like to ask your authorization to make a copy of the site in order to escalate it to our 2nd tier of support.

Regards,
Carlos

December 9, 2019 at 8:03 am #5090505

mantasV-2

Ok, go ahead 🙂

December 9, 2019 at 9:19 am #5091029

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,
Thank you very much for your authorization.

I already created the Duplicator package, but just before escalate this issue I would like to ask you to apply this errata and let me know if the issue is solved in the site: https://wpml.org/errata/in-some-cases-some-strings-are-not-translating-properly/

Looking forward to your message.
Regards,
Carlos

December 10, 2019 at 9:56 am #5098177

mantasV-2

Hi, now everything works fine.
But when i go to single property, cant switch between languages. How to fix that?

December 10, 2019 at 10:50 am #5098811

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

I tried to access the site but it seems the credentials changed. Could you double check the credentials and edit the private message if necessary?

Regards,
Carlos

December 10, 2019 at 11:03 am #5098909

mantasV-2

Done, So we dont need WPL plugin support? I can cancel theyre research.

December 10, 2019 at 11:29 am #5099321

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Could you describe the steps you followed to translate the properties?

Regards,
Carlos

December 10, 2019 at 1:07 pm #5100049

mantasV-2

https://wpml.org/errata/in-some-cases-some-strings-are-not-translating-properly/
These steps, but not sure. Jus deleted 1 string called "APRAŠYMAS", and they all appeared again. Can we leave this topic opened for a week?

December 10, 2019 at 1:26 pm #5100265

mantasV-2

Same again 🙂 was fixed for couple of hours 😉

December 10, 2019 at 10:45 pm #5103143

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

I asked the steps you follow to translate the properties because I visit the site and I can see that the properties now appear only in Lithuanian and not in Russian. Did you removed the Russian version of the properties?

Regards,
Carlos