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This topic contains 53 replies, has 35 voices.

Last updated by TECS international 2 years, 4 months ago.

Assigned support staff: Amit.

Author Posts
April 19, 2017 at 10:39 am #1256914

Amit
Supporter

There was a glitch in our first update that was fixed 30 minutes after we released WPML 3.7, but since it takes time for all systems to sync some of you are having issues with:

* Updating the new add-ons for WPML 3.7
* Key registrations for sites (new or already registered ones)

In order to fix these issues you should manually update WPML on your site, following these steps:

1. Backup your database – see for example http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from you "wp-content/plugins" folder NOT the database records.

4. Download the updated plugins from https://wpml.org/account/ and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

If you see this does not help, please leave a comment here.

Thanks & sorry for this!
Amit

April 19, 2017 at 11:17 am #1256971

carlaM

Hello,
If I wait to update until all systems sync, the issue will dissapear and I would be able to update as usual?

Thanks
c

April 19, 2017 at 11:39 am #1257004

yacineH

If I wait for, say 24 hours, will I be able to download the correct version? Or I may still need to do the manual updated?

April 19, 2017 at 11:53 am #1257018

Amit
Supporter

if you'll do that now it should be resolved already.

April 19, 2017 at 1:23 pm #1257115

Julie Duran

Nicely done, WPML support team. Thank you!

April 19, 2017 at 3:17 pm #1257262

andreasW-31

I 've deactivate and delete all Plugin files, Download the last one from WPML Page, installed the new one but the Issue still there >> Commercial Page in WP-Backend displays "Keine Speicherorte definiert.". How can I fix this?

WP 4.7.3, WPML 3.7.0

April 19, 2017 at 4:36 pm #1257340

thiesd

Hi,

I followed your instructions, but there are still problems. I keep getting a message that I should register (which I already have done weeks ago), and then I get an almost empty screen with the message "No repositories defined." (see screenshots). The plugin seems to be working, but the problem is that automatic updates will not work. Problems began yesterday after updating the media plugin.

I will wait for further instruction - thanks!

April 19, 2017 at 7:22 pm #1257462

komitasS

For me, this didn't work 🙁 The same issue: No repositories defined.

April 19, 2017 at 9:11 pm #1257519

rT-4

Same here, followed the instructions. Error remains, same as the people above me.

Regards

April 19, 2017 at 10:40 pm #1257549

rachelL-2

I have the same issue. How / when will this be resolved?

April 20, 2017 at 4:33 am #1257606

yacineH

I know this may sound stupid but I'd rather ask before I create a mess.
Is there a particular order for updating these plugins:
WPML Media
WPML Multilingual CMS
WPML String Translation
WPML Translation Management

Thanks!

April 20, 2017 at 4:55 am #1257608

yacineH

I tried to update the first one and it is saying
Update Failed: undefined
» WPML Translation Management cannot update because your site's registration is not valid. Please register WPML again for this site first.

???

April 20, 2017 at 4:59 am #1257610

yacineH

I re-registered and now I got this
Update Failed: Network Error Network Error (tcp_error) A communication error occurred: "" The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. For assistance, contact your network support team.

April 20, 2017 at 5:29 am #1257615

yacineH

Finally updated and it seems like it is working fine now.

April 20, 2017 at 7:30 am #1257680

Amit
Supporter

Thanks, everyone, does any of you still have the one of the issues reported above?