Andreas said we may have to talk with Elementor team, but this has nothing to do with them. Because other plugins that verify the license key through the domain give the same issues, see uploaded image.
Thank you for contacting WPML support, I'd be happy to help you with this issue.
If you want to open a new ticket here, please share your staging site credentials (wp-admin and FTP) and I will ask my colleague to take a closer look and perform some tests. And please let me know the steps when you do something then the default domain redirects to the secondary domain.
If you want to reply to the old ticket, I can help you to open it.
Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
Can you please share some steps that the domain redirects to the second one when you edit something in the admin area? I don't see how could it be.
Please keep in mind that, WPML does not prevent you from accessing the admin area with the second domain. If you try to change the domain in the URL by typing, you can still work in the admin area with the second domain.
On your site, I see that when you switch the language in the frontend to view the translation with the second domain then you go back to the admin area and continue editing. Now you are in the admin area with the second domain.
To avoid this issue, I recommend editing or going back to the admin area in the default language. I'm also discussing this issue with the 2nd tier support if there is a solution for this issue and I will update you as soon as I have any information.
I am not sure what triggers the other domain in the backend, but one thing I do know is that whenever I want to edit something in Elementor, it will load the editor in whatever domain belongs to the language that you're editing. So let's say you want to edit the homepage in English, it will open the editor on the .eu domain. And when you want to edit the Dutch homepage, it will open the editor in the .nl domain. Other than this, I never realize what exactly triggers the other domains in the admin area, but I do know that whenever I am working in the admin area I randomly see the other domains triggered in the admin backend. like, suddenly I am in .nl/admin and then suddenly on .eu/admin.
Hello. Thanks for escalating. Please be advised of this fatal error when I attempt to edit an elementor footer (we use different templates for each language):
[11-Jan-2023 21:15:56 UTC] PHP Fatal error: Uncaught TypeError: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Cache::add(): Argument #2 ($conditions) must be of type array, string given, called in /home/***/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php on line 135 and defined in /home/***/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php:29
Stack trace:
#0 /home/***/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php(135): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Cache->add(Object(ElementorPro\Modules\ThemeBuilder\Documents\Footer), '')
#1 /home/***/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(298): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Cache->regenerate()
#2 /home/***/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(30066, Array)
#3 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#4 /home/***/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(172): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#5 /home/***/public_html/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#6 /home/***/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#7 /home/***/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#8 /home/***/public_html/wp-admin/admin-ajax.php(188): do_action('wp_ajax_element...')
#9 {main}
thrown in /home/***/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php on line 29
I think it might be related to this issue, that's why I'm sharing. Perhaps it could help the developers.
The development team is checking the issue. I will update you here once I have any information.
Regarding the Elementor error, can you please let me know when this happens? When you edit the footer template in the second domain or in the default domain?
This issue is added to the development queue and will be included in the next update of WPML or so. If you update the plugin Elementor Pro and see this issue persists, you might need to apply the workaround again.
I implemented the fix, but the issue still persists. As mentioned earlier, this issue hasn't to do with elementor. It's WPML that's causing our admin backend to be accessible trough any secondary domain.
With the current fix and having deleted all cache, I am still able to access our secondary domain extension and access the admin panel.
For example, our default website runs on:
hidden link
A secondary language runs on:
hidden link
I can still access hidden link and browse through the admin backend. This is what causes not only elementor giving issues with licence keys not being validated, but pretty much any other plugin that looks up whether the licence is valid through domain matching.
We're getting these mentions all the time, this is another plugin, again, not because it's truly expired but because it doesn't recognize the domain in admin backend: hidden link
From the WPML feature "A different domain per language" perspective, it does not prevent you or any user from logging in or accessing the second domain. So I think the main issue is the license key of Elementor Pro mismatch when you edit the site with the second domain.
If you've applied the workaround and it does not work on your live site, please share the site credentials, your next reply is set to private to share the info. I will ask my 2nd tier support to take a closer look.
Note: Please back up your database and website before proceeding.
If the issue happens with other plugins, and it is not available in the list of compatible plugins, you can check here https://wpml.org/plugin. In that case, I'd recommend that they join our 'Go Global' program (https://wpml.org/documentation/support/go-global-program/) where our Compatibility developers will help them make their product compatible with WPML.
Another way, you can try to go to WPML > Languages > Language URL format > Disable option "Auto sign-in and sign-out users from all domains" > Save changes.
Then logout of your account > login again with the default domain and see if it helps.
