We have a custom post type called Customer, and we’ve attached several ACF fields to it. One of those fields is a link field called Case Study.
In the original language (English), we can add a value to this field and display it as a link on the frontend. However, we would like to use different link values for other languages.
Although we have set these ACF fields as translatable in the ACF field settings, the Case Study link field does not appear in the WPML Advanced Translation Editor for the translated version.
I’ve explained the issue in the video below. Please take a look and let us know if you have any questions. We’d appreciate your guidance on how to resolve this.
Hello again,
The chat was closed because it seems you got disconnected.
On the chat, I mentioned that I'd recommend checking if using the Search option in ATE will return the URLs you need to translate.
Also, there is another ACF, I think it is called URL, that might not have this problem. I kindly ask you to run a test by creating a custom field with this other field type and check if the issue disappears.
Thank you for your response. The chat was disconnected automatically, so I raised a ticket again.
It didn't return the URLS I need to translate in the ATE search option.
I created another Link field in the Customer post type, added a value in the original language, and tried to translate it using the WPML Advanced Translation Editor. However, I received an error on the Translation Queue page. Please see the attached screenshot for reference.
I tried this multiple times, but I got an error: WPML tried to translate this page three times and failed. To get it fixed, contact WPML support.
I’ve also attached a screenshot of the Advanced Translation Editor error log. Please check it and let me know your thoughts. Thanks.
1.- Please share the URL of the content where you added the ACF link and the name of the ACF.
2.- Also, I kindly ask you to share the access credentials to the site in your next message, which I have set private. This will allow me to reproduce the issue in the URL you shared on the previous point and double-check the WPML configuration.
Confirm you have created a full site backup that you can restore if necessary.
I’ve updated all plugins on the staging site. However, when I try to check whether the file field is available in the WPML Advanced Translation Editor, I still can’t access it for any customers in the translation queue.
When I click the translate button, it shows an error: ' WPML didn't manage to translate this page.'
Please see the attached screenshot for reference. Thanks
Thank you for your video. I created a new staging environment to test your suggestion, as I wanted to follow the recommended steps from the beginning, including making the Link field and the system field translatable from the post edit screen.
When I changed the ACF field group setting from “Export” mode to “Same fields across languages,” I expected the option to change 'copy' to 'translate' for the Link field to become available. However, the option to change 'copy' to 'translate' for that specific Link field (i.e., customers_case_study) on the post edit screen remains disabled. I’ve demonstrated this in the video below. Please see the attached screenshot for reference.
I’m also still unable to see the Link field in the Advanced Translation Editor.
Please check the video and let me know your thoughts.
hidden link
If you need access to the new staging environment, I’ll be happy to share the credentials. Please send me a private message request, and I’ll provide the details there.
Hi,
Thank you very much for sharing the credentials for the staging site.
I consulted this issue with my colleagues, and the recommendation is to escalate to our 2nd tier of support for further testing and investigation.
But before I escalate, I kindly ask you to tell me where the CPT Customers were created. My goal is to leave the staging site in a minimal setup (only the WPML plugins, a default WordPress theme).
I have escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look at this issue and will try to isolate its cause.
Please do not delete or edit the staging site, as we are going to continue working on it.
I will get back to you as soon as I get more information.
Thank you very much for your patience and understanding!
