Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 18 replies, has 3 voices.

Last updated by giuseppeS-24 1 year, 2 months ago.

Assigned support staff: Bigul.

Author Posts
September 18, 2018 at 9:25 am #2744198

stefan-adrianK

Hi Bigul,

can you please give me the possibility of writing a private message?
I need to explain something.

Regards,
Stefan

September 18, 2018 at 12:17 pm #2745037

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Stefan,

Thank you for the updates. I am enabling the private option for the next reply. Please check.

--
Thanks!

Bigul

September 18, 2018 at 2:49 pm
September 18, 2018 at 4:16 pm #2745890

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Stefan,

Thank you for the feedback. I have removed the screenshots from all the threads. Because we can't delete the forum tickets. Please check.

Which hosting service are you using now?

--
Thanks!

Bigul

September 19, 2018 at 10:20 am #2748323

stefan-adrianK

Hi Bigul,

I have seen a lot of tickets on the WPML forum with the same issues.
The problem is that WPML seems to require in some environments a lot of resources to work properly.

After going to some professionals theorizing about what could be improved, the only viable option seemed to come by upgrading the server package at the hoster or move to a different hoster.
Shared hosting is always a question if its the solution, when the other sites from the hoster get high traffic it might make your own site slower.

I do not wish to name the hoster where I moved to. However, I think the above explanation could clear some of the aspects and help others in their decision.

Regards,
Stefan

October 3, 2018 at 12:06 pm #2784445

giuseppeS-24

Hi I have the same problem, with string translator the sql request form the server delay too much and the website collapse.
Lost connection to MySQL