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Supporter timezone: Europe/Madrid (GMT+02:00)

This topic contains 23 replies, has 1 voice.

Last updated by Carlos Rojas 12 hours, 5 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
May 5, 2026 at 7:02 am #18012563

nas-luxuryR

Hello WPML Support,

We are importing real estate properties daily from Bitrix into WordPress using WP All Import. The main import language is English. After import, the properties should automatically translate into Arabic, Chinese, and Russian.

We are facing these issues:

Some imported English properties are not being translated into all languages.
Some translations remain in progress or are missing.
When properties are deleted from the English import, the translated versions are not deleted properly.
Property images also remain because translated properties or Houzez gallery fields may still be using them.

We need your guidance on the correct setup for WPML with WP All Import so that:

New imported English properties automatically translate into Arabic, Chinese, and Russian.
Updated imported properties update their translations correctly.
Deleted English properties also delete their connected translated posts in all languages.
Media/images connected to deleted translated properties are handled safely.

We are using Houzez theme and WP All Import for the property custom post type.

Could you please confirm the correct WPML settings, WP All Import settings, and whether WPML supports automatic deletion of translated posts when the original imported post is deleted?

Thank you.

May 5, 2026 at 7:06 am #18012588

nas-luxuryR

Hi, I need assistance with this issue asap.

May 5, 2026 at 10:39 am #18013530

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

1.- I kindly ask you to follow the steps described in this guide: https://wpml.org/documentation/related-projects/legacy-wpml-all-import/ and tell me in which step you see the problem. Also, make sure you have installed the necessary plugins to correctly import the content.

This will help us identify what is the cause of the issue and find a solution.

2.- Please share the site debug information as described in this link: https://wpml.org/faq/provide-debug-information-faster-support/

Looking forward to your message.
Regards,
Carlos

May 5, 2026 at 11:03 am #18013571

nas-luxuryR

Hi Carlos,
Good day!
Please help me to solve this issue asap.
Thanks

May 5, 2026 at 11:06 am #18013578

nas-luxuryR

We are importing properies from bitrix using WP all import every day. After some days in english site properties showing 96 properties correctly.but in other languages showing more than 140 properties. Becuase the properties deleted from import file only deleting from english(original site) and i deleted some properties from translated sites. but its not correct. Please help me to delete the properties are not existing?

May 5, 2026 at 11:15 am #18013641

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
Thank you for your messages

To automatically delete the property translations when the original property is deleted, navigate to WPML > Settings, scroll to Posts and pages synchronization, and enable the option "When deleting a post, delete translations as well". Saving this setting ensures that deleting an original post, page, or media file also removes all associated translations in other languages.

May 5, 2026 at 11:18 am #18013644

nas-luxuryR

Its already enabled.

May 5, 2026 at 11:43 am #18013755

nas-luxuryR

hey, Please reply . we are facing this issue from January and raising issues from February. Didnt get a best solution for this. some times these kind of problems we are facing. Since we are paying to this tool, Its not good. Please help me to solve this issue for making sure this will not happen in future.

Thanks

May 5, 2026 at 12:11 pm #18013828

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
We are here to help you solve any issue related to the translation of your site.

You mentioned that the option to delete the translations is already active, but the properties on the secondary languages are not being deleted when the properties in the original language are deleted. Can you confirm that it is correct?

Please share the access credentials to the site in your next message, which I have set private, so I can take a closer look at the WPML configuration.

Confirm you have created a full site backup that you can restore if necessary.

Looking forward to your message.

May 5, 2026 at 12:33 pm #18013876

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the information requested.

I ran some WPML troubleshooting steps and double-checked the configuration. Everything seems to be working correctly. Now I need you to check if the issue persists.

Ideally, you can record a video (you can use Loom, Kommodo, or any other free online tool) and paste the link to the video in your next message, so I can see it and reproduce it step-by-step with zero margin of error.

Looking forward to your message.

May 5, 2026 at 12:34 pm #18013881

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Also, it is very important that you update all outdated plugins, themes, and the WordPress core that appear outdated in this link: hidden link

The outdated functionalities can cause conflicts in the code.

May 5, 2026 at 12:42 pm #18013912

nas-luxuryR

Hi Thanks for updating.
Which video you want?

May 5, 2026 at 12:44 pm #18013915

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

A video describing step-by-step how to reproduce the problem you are facing on the site, if the problem persists.

May 5, 2026 at 12:52 pm #18013954

nas-luxuryR

Ok, sure

Thanks

May 5, 2026 at 1:17 pm #18014114

nas-luxuryR

Hi,

I run manually import . After that city comes in chinese language in english site. why?

Screenshot 2026-05-05 171648.png