Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 3 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
August 7, 2019 at 7:44 am #4352525


I am currently crafting a Privacy and Cookie Policy to comply with EU GDPR Law.

Our site has enabled automatic language redirection based on browser language, which sets the following cookies:


Our site will not have cookies by any other third parties enabled, but to comply with GDPR, I assume that these wpml cookies require consent like any other. Can I manage that with a plugin for cookie consent, or what are the necessary steps?

August 7, 2019 at 12:12 pm #4354767

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Currently, we don't have a hook that requires consent for the cookies.

Please review our documentation on GDPR compliance here:

I hope that you will find this documentation link helpful.

Please let me know if you still have questions regarding this issue. I will be more than happy to help! 🙂

Kind regards,
Mihai Apetrei

August 7, 2019 at 1:28 pm #4355389


Thank you for the reply. I saw a similar answer in here, but did not quite get what meant by 'hook'. So just to be clear, we can run these two cookies without prior consent, while maintaining full gdpr compliance?

August 7, 2019 at 3:55 pm #4356605

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)


I understand, no worries 🙂 a hook is a custom PHP code that is calling a specific functionality.

You can learn more about that term here:

Yes, you are right. According to what's written here (, you can use WPML without any worries as it is GDPR compliant.

I hope that this answer helps and it is clearer.

Kind regards,