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This topic contains 11 replies, has 3 voices.

Last updated by Yvette 3 months, 2 weeks ago.

Assigned support staff: Yvette.

Author Posts
June 12, 2019 at 11:44 am #4003687

andreL-14

I am trying to:
Translate a Vimeo or youtube URL with the standard WPML editor
If i open the WPML Editor i see the sample links from the Elementor Video Element.
Youtube: hidden link
Vimeo: hidden link

In the Elemtor pagebuilder I delete the Youtube URL and edit the Vimeo URL in e.g. this: hidden link

But in the WPML translations editor it show the origin URLs.

If I set the right URL in the translation language (right side of WPML translation editor) in frontend it shows the german version of videos.

Instead, I got:
Update, try in an other wordpress installation

I am glad for your help.

Best regards

June 12, 2019 at 12:43 pm #4004397

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello

1. If you create a new page with only this one widget and nothing else - are you able to successfully translate the link?

2. Please provide more information about your installation
https://wpml.org/faq/provide-debug-information-faster-support/

June 13, 2019 at 7:39 am #4010239

andreL-14

Thanks for your answer.

I test it on an new page. And it works not. I can not see the video element in the translate editor. See my attached img.

June 13, 2019 at 10:36 am #4012011

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thanks for trying that.

1. Could you please send me the link to this test post?

2. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.

Thanks

June 13, 2019 at 4:11 pm #4015587

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello

This is curious behaviour and one that I cannot see registered by any other user yet.

Could you please help me out and upload your Elementor and Elementor Pro versions here:
hidden link

This is a sandbox site that is freshly installed with WPML plugins.
Then please try to replicate the issue.

If you are successfuly in doing this, I can then escalate the ticket to our compatiblity team for fixing.

Thanks

June 18, 2019 at 8:29 am #4041357

andreL-14

Okay, i installed our elementor pro plugin and insert a video in the sample page. Here we have the same issue. In the wpml editor i can not translate the video url.

Do you have any idea?

Best regards

Falko

June 19, 2019 at 12:14 pm #4051355

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

I´m sorry - I do not.

I have transferred this issue to our Compatibility team for more investigation and hopefully a quick solution.

June 21, 2019 at 8:13 am #4065407

andreL-14

Okay, i will wait and hope the solution comes soon.

June 21, 2019 at 9:35 am #4065885

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Me too - please do check-in if you have not heard anything from me in a few days so that I can be reminded to ping the team for an update.

Thanks

June 27, 2019 at 9:30 am #4098547

michaelM-17

Hi, Same problem here. Have you found a solution?

July 1, 2019 at 11:25 am #4118371

andreL-14

Hello, I am waiting a few days... is there an answer of my problem?

July 1, 2019 at 2:45 pm #4120433

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello.

Thanks for writing in. I just checked, and I am sorry there is no news yet. Pease do keep checking in.

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