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This topic contains 3 replies, has 2 voices.

Last updated by Noman 3 months, 3 weeks ago.

Assigned support staff: Noman.

Author Posts
March 14, 2020 at 2:23 am #5684149

alexL-45

Dear WPML support team,

May i know why after i translated the header & footer template then i go to "Appearance" > "Customizer" choose the template follow by the language then update it, it always keep showing English template? In my website i got mandarin & malay & englsih this 3 language but it always showing english template.

Please see video link below:
hidden link

Thank You

March 15, 2020 at 4:24 pm #5689559

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML support. To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

March 17, 2020 at 7:27 am #5699021

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for sending the logins. I am going to work on this and will update you today asap with my findings.

Thanks for your cooperation.

March 17, 2020 at 12:11 pm #5701427

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Looks like your site is loading correct header/footer templates now. Could you please check and confirm?

Thank you for your patience and cooperation