Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Leigh Cassell 3 months, 1 week ago.

Assigned support staff: Bigul.

Author Posts
August 31, 2019 at 8:28 am #4490453

Leigh Cassell

I have WPML installed on my site and on - it's not working on either site. The first site it was installed on was .org

August 31, 2019 at 8:49 am #4490515


Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)


Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please share more details about the issue for a better understanding. It will be great if you can share a few screenshots.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your .org site and give it to us:



August 31, 2019 at 3:36 pm #4491239

Leigh Cassell

My issue is resolved now. Thank you!