Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 13 replies, has 2 voices.

Last updated by nuriG 1 month, 2 weeks ago.

Assigned support staff: George Botsev.

Author Posts
October 7, 2019 at 5:21 pm #4709629

nuriG

Dear,

I'm using the plugin WP Staging for creating staging copies of my site. However, the creation takes half hour whereas it takes only 5 minutes without WPML.

The plugin support team says that "the problem is within this table: "wp_icl_string_pages", its size is "568.89 MB" and it takes most of the time during the staging site creation process. I believe it's related to WPML plugin, so I suggest asking them why this table is so large like this and if there is any option to optimize it?"

Can you please help on this ?
Thanks

October 8, 2019 at 9:39 am #4713691

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

Hello and thank you for contacting us.

The table icl_string_pages is related to WPML String Translation plugin.

That plugin is part of the WPML CMS license type and as far as I can notice you have WPML Multilingual Blog license type.

So I suggest that you should update your WPML license type and update WPML String Translation plugin.

In the new versions of WPML and its addons we have optimized the usage of that table and if you update your license you should be able to benefit from the latest performance improvements in the latest versions of our plugins, and even test our beta where this table can be optimized further and not take that much space.

October 10, 2019 at 1:09 pm #4730777

nuriG

My hosting provider siteground has shut down my site because the tables are too big !!!!!!!!!!!!!!!!!!!!!!!!!!!! How can I split it ??????? Help me now !!!!!

October 10, 2019 at 1:12 pm #4730791

nuriG

And yes I have the latest version of WPML

October 10, 2019 at 1:19 pm #4730813

nuriG

It's urgent please help !!!

October 10, 2019 at 2:55 pm #4731817

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

If you wish, you can provide temporary credentials so that I can check the issue, but as far as I know, this issue is addressed in the latest beta of WPML and will be fixed in the next stable release.

October 11, 2019 at 7:12 am #4735917

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

Hitting that button won't hurt your translations, but it will hurt your site performance.

October 11, 2019 at 8:00 am #4736207

nuriG

Please open a private section to provide you access and check the issue.

October 11, 2019 at 8:43 am #4736479

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

I have enabled the private reply once more time for your next reply.

October 14, 2019 at 7:11 am #4747469

nuriG

I'll wait for next release for this. Please keep the ticket open until then.

October 14, 2019 at 7:44 am #4747713

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

Okay

October 18, 2019 at 3:08 pm #4783825

nuriG

When is the release coming?

October 21, 2019 at 7:24 am #4791723

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

The release was done today.

Of course, in order to update all of your components, as I said above, you need to have WPML CMS license.
Your current license is for WPML Blog type, which does not include WPML String Translation

October 21, 2019 at 10:20 am #4793219

nuriG

My issue is resolved now. Thank you!