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This topic contains 3 replies, has 2 voices.

Last updated by Shekhar Bhandari 11 months, 1 week ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
June 25, 2019 at 5:18 pm #4086451


We keep on registering our web site with WPML. First it works fine, then few days pass and WPML is asking us to register in order to receive updates, which I did many times. Then few hours after this warning, WPML is asking us for a new install. We thought the WPML key was not working properly so we recreated a new one. Unfotunately we keep on trying to solve this issue over and over. This is time conssuming and extremely frustrating.

We need some help from your end.



June 26, 2019 at 4:14 am #4088749

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

It looks like WPML is not configured properly, can you please let me know if the configuration has been completed and the been erased again?

This type of errors can happen due to some php errors or conflicts on the sites, I would need your help to narrow down the issue. Could you please provide feedback on the following questions as much as possible?

Can you confirm that you are still experiencing issues with minimal set up (all plugins except WPML disabled and the theme on a WordPress default such as Twenty Nineteen)

1. Please follow the debugging information provided here:
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Thank you for helping us to pinpoint the issue. Feel free to add any further information you may have.

Look forward to your reply.


June 26, 2019 at 7:54 pm #4094813


Hi Shekhar,

I have made the changes as requested in the wp-config file. I will try to recreate the issue and will immediately send you the debug.log file once it happens. Thank you.

Chris Repiso

June 27, 2019 at 3:22 am #4096239

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure, I will wait for your feedback.


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