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This topic contains 2 replies, has 2 voices.

Last updated by Andrey 8 months, 1 week ago.

Assigned support staff: Andrey.

Author Posts
February 8, 2019 at 3:55 am #3173269

anthonyT-8

An error occurred while updating WPML Media: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

February 8, 2019 at 9:20 am #3173811

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+03:00)

I’m sorry that you ran into trouble with this! Could you try the following, please?

- Go to Plugins >> Add new > Commercial tab, click the "Check for updates" button;
- Update plugins afterward.

Let me know how it goes!

February 8, 2019 at 3:02 pm #3175868

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+03:00)

The following steps should resolve this:

- Go to Dashboard -> Updates
- Press the "Check Again" button
- Press the "Update" button at the bottom of the page
- Try to update the plugins

- Go to Plugins -> Add New -> Commercial
- Press the "Check for updates" button
- Try to update the plugins

- Go to https://wpml.org/account/sites/ look for your current key and erase it.
- Create a new one for your site.
- Go to Plugins -> Add New -> Commercial
- Click on the "Unregister WPML from this site" button
- Register WPML adding your new key.
- Try also disabling the "Keep wpml.org up-to-date about which theme and plugins I use" option

If that does not fix the issue you can manually update the plugins.
❌ Before proceeding please make a full website backup! ❌
- Download the latest version of WPML from https://wpml.org/account/downloads/
- Disable WPML Multilingual CMS
- Delete WPML Multilingual CMS (the settings and the translations are saved in the database so they will not be deleted)
- Upload the freshly downloaded WPML plugin from Plugins -> Add New -> Upload Plugin
- Activate WPML