Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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This topic contains 20 replies, has 2 voices.

Last updated by Lauren 8 months, 2 weeks ago.

Assigned support staff: Lauren.

Author Posts
March 4, 2019 at 7:50 pm #3270514

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

WPML itself recommends 256MB. My recommendation for increasing you memory is due to error that you are seeing. So it is most likely a combination of themes/plugins/WPML

WPML is definitely compatible with Twenty Seventeen. If the screen is white, there is likely an error in the debug log. Can you see if there is anything new showing up there?

Also, you can try deleting strings that don't need to be translated in WPML -> String Translation and see if that helps at all. Be sure that you have the latest versions of WPML installed, and if you aren't using Sticky LInks, you can remove that plugin.

March 4, 2019 at 8:01 pm #3270547

ann-catrineJ

Here's some new info from the debug:

[04-Mar-2019 19:49:03 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:03 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:03 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:12 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:23 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:46 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:48 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:49:49 UTC] PHP Notice: Undefined variable: parent_style in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/themes/child-theme-Divi/functions.php on line 13
[04-Mar-2019 19:50:01 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:50:14 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:50:23 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:50:35 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:51:23 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:51:47 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:02 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:22 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:23 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:34 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:46 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:49 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:52:49 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:09 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:10 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/yuzo-related-post/assets/ilenframework/core.php on line 4237
[04-Mar-2019 19:53:11 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:17 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:17 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/yuzo-related-post/assets/ilenframework/core.php on line 4237
[04-Mar-2019 19:53:18 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:33 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:33 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:34 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/yuzo-related-post/assets/ilenframework/core.php on line 4237
[04-Mar-2019 19:53:36 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:36 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:36 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:39 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:40 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:43 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:44 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:48 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:48 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:48 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:49 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/yuzo-related-post/assets/ilenframework/core.php on line 4237
[04-Mar-2019 19:53:49 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/yuzo-related-post/assets/ilenframework/core.php on line 4237
[04-Mar-2019 19:53:51 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:51 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:51 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:54 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:58 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:53:59 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:54:03 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:54:14 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257
[04-Mar-2019 19:54:23 UTC] PHP Deprecated: Function create_function() is deprecated in /www/webvol5/ba/ylo9nq8m1wv578s/quattroporte.se/public_html/wp-content/plugins/easy-facebook-like-box/facebook-like-box.php on line 257

March 4, 2019 at 8:05 pm #3270554

ann-catrineJ

Regarding strings: There are 2 448 items in WPML -> String Translation. How do I know which ones I can delete without effecting the content?

March 6, 2019 at 1:04 pm #3279083

ann-catrineJ

Hi, just double-checking of you saw my latest replies? Do you think it might be the big amount of strings that is causing memory problems? And if I'm to delete some of them, how do I know which ones are safe to delete?

thanks

March 6, 2019 at 2:05 pm #3279475

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

That is not a huge amount of strings, I wouldn't think that would be causing the issue. However, you can filter the strings to see which are not translated and I think you can safely remove any untranslated strings.

As for the error log, I'm not seeing anything related to WPML. When you tried to activate the default theme, did you have any other plugins still active other than WPML?

To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. This will allow me to try and duplicate the error so that I can run further tests without interrupting your live site.

Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply.

Please note: It is important to reduce the size of the package so please exclude some paths like /cache or /uploads and also exclude archives and media files.

I will also need the username and password of an account that was created BEFORE creating the duplicator package.

I will enable the next reply to be private so only you and I have access to it!

March 8, 2019 at 8:29 pm #3295476

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Thanks for sending me the files. I was able to set up a copy of your site. First thing I tested, I enabled the default theme Twenty Seventeen and there were no errors. Next, I disabled any plugins that were not WPML and the site ran incredibly fast. I was not able to reproduce any errors and I was able to save a page and a translation with no errors.

Next, I enabled the Divi parent theme after updating it. Still no errors and the site ran quick with WPML activated. I was able to update a page and a translation with no problem.

Next, I enabled all plugins with the Divi theme. I could update a page and translation with no issues showing up.

Lastly, I enabled your child theme and once again was able to edit a page and translation without any errors.

I did notice a lot of errors in the debug log related to advanced caching. There were no errors showing about memory.

Please ask your hosting provider and ask them if there are any errors showing in the server logs, which are different than the debug log that I asked you to enable. I ask this because the only difference between your site and the test site is the hosting environment and caching. Please also make sure they have disabled server side caching.

Then delete any caching you have on your live site and run the same tests that I ran with default themes, deactivating plugins, etc and let me know the results.

The topic ‘[Closed] WPML memory problems’ is closed to new replies.