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Last updated by Jamal 4 months ago.

Assigned support staff: Jamal.

Author Posts
June 17, 2019 at 10:34 am #4034491

talhaT

Hi Support,

Adasea webpage has two languages, Turkish and English. English (hidden link) site search box when we search for products in the product prices should be USD and products are Turkish, but in TRY. Why is this problem caused? Please find attached this problem screenshots.

There are no problems on the site except the search box. Products are shown in English and USD prices. The only problem is in the search box.

Thanks for your support.

June 17, 2019 at 11:16 am #4034871

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

Please elaborate more on this issue and add screenshots if possible.

From what I could gather so far, the search is working in Turkish and it shows prices in Turkish currency. But it does not work at all on the English website. See the attached image.
To investigate this issue, would you please run a compatibility test, on your test site, please check if this issue appears when:
- Only WPML plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
- If the problem disappears, start activating one at the time to track where the incompatibility is produced.

Can you also paste your WPML Debug information in the Debug information field?
- http://wpml.org/faq/provide-debug-information-faster-support/

Best regards,
Jamal
WPML Support

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