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Author Posts
July 30, 2019 at 12:47 am #4303939

kristinA-2

I have this shortcode on my homepage:

[product_categories ids="17122,17123,17124,17112,17109,17123,17110,17111,17113,17138,17114,17130,17120" columns="3" orderby="include" hide_empty="0"]

This should show the listed categories in the specified order. When I activate the WPML Multilingual plugin, the order changes, and two categories don't appear at all.

July 30, 2019 at 4:16 pm #4309623

kristinA-2

Good morning. Any ideas on this?

July 30, 2019 at 5:27 pm #4309861

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 1, 2019 at 5:31 pm #4324549

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. In order to proceed I would ask you to finish the WPML setup steps, I am not able to make that because I don't know your preferences for website second language, url format, etc, so it is something you will need to make by yourself (see https://wpml.org/faq/install-wpml/). After that, please confirm it so we can begin the troubleshooting work in order to provide you with a detailed and accurate answer. Thank you for your collaboration, have a nice day.

The topic ‘[Closed] WPML Multilingual CMS breaks [product_categories] shortcode’ is closed to new replies.