Thank you for contacting us. I saw the problem you are reporting. This seems to be related to your theme. Maybe some compatibility issue.
Please, can I install the Duplicator or All in One Migration plugin to make a copy of your site and install it on my test environment? This will help me debug the problem.
Sure. Thanks for the assistance. Myabe my them could have some problem, but at moment I cannot change it. Good job and soon as possibile,thanks for the assistance!