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Supporter timezone: Asia/Jerusalem (GMT+02:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Itamar 3 months, 1 week ago.

Assisted by: Itamar.

Author Posts
August 19, 2024 at 3:02 pm #16084440

zeeshanI

Background of the issue:
Our customers are trying to access the Spanish or Portuguese version of our website but end up with 404 while accessing homepage, such as hidden link returns 404, but this hidden link works fine. Similar issue with other languages as well.

Symptoms:
WPML multilingual returning 404 on every language homepage, but other pages are working fine.

Questions:
Why are the language homepages returning a 404 error?
How can we fix the 404 error on the language homepages?

August 19, 2024 at 3:21 pm #16084553

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

You got disconnected from the chat. In the chat, I also suggested the following.

We suspect a collision with the theme or another plugin might cause this problem. If possible, get your site into a minimum environment, switching to a default WordPress theme like TwentyTwenty-Four and having no plugins activated except WPML.

First, you must check if the problem persists when just the theme is switched to TwentyTwenty-Four (for example). If it persists, deactivate all plugins except WPML and its add-ons. Then, please check if the problem persists. If it does not persist, start by activating the plugins individually and checking when the issue comes back, then report to me which plugin was the culprit.


**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

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**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

The topic ‘[Closed] WPML multilingual retruning 404 on every language homepage, but other pages are working fine’ is closed to new replies.